Customer Care Consultant - Mackay QLD

Blackwoods; Ipswich City; On-site; AUD 42,000 - 65,000; Full time

Benefits offered by this job

Team Member discount card

One Pass subscription

Wesfarmers discount offers

Job summary

Blackwoods is seeking a Customer Care Consultant to be the friendly, solutions-focused voice our customers rely on. You will support customers across Australia through our call centre, helping them find the right solutions from our extensive product range while contributing to sales and delivering on our Customer Promise.

You’ll manage enquiries, build relationships with customers and internal teams, use consultative questioning to provide the best product and service solutions, and seek

Qualifications

• Experience in customer service or call centre environments.
• Industrial supply/trade knowledge is an advantage.
• Strong communication and problem-solving skills.
• Ability to work well in a team and foster positive relationships.
• Proficiency with Windows and telephony systems.
• Customer-focused attitude and commitment to high service standards.

Responsibilities

• Manage sales, service and backorder enquiries, aiming for first-call resolution.
• Build strong relationships with customers, Account Managers and internal teams.
• Use questioning techniques and systems to provide the best product and service solutions.
• Identify future sales or cross-selling opportunities.
• Support team members and contribute to group projects.
• Seek ways to improve processes and create efficiencies.

Skills

Call centre experience

Customer service

Proactive problem solving

Teamwork

Computer literacy

Customer-focused attitude

Job description

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast‑paced environment where no two days are the same? Join Blackwoods as a Customer Care Consultant and become the friendly, solutions‑focused voice our customers rely on.

As a Customer Care Consultant, you’ll be the face of our business, supporting customers across Australia through our call centre. You’ll provide timely, high‑quality service and help customers find the right solutions from our extensive product range while contributing to sales and delivering on our Customer Promise.

From solving customer queries to identifying future sales opportunities, your work will make a real difference to the customer experience.

What You’ll Be Doing:

• Manage sales, service and backorder enquiries, aiming for first‑call resolution
• Build strong relationships with customers, Account Managers and internal teams
• Use questioning techniques and systems to provide the best product and service solutions
• Identify future sales or cross‑selling opportunities
• Support team members and contribute to group projects
• Seek ways to improve processes and create efficiencies

What You’ll Bring:

• Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage)
• Strong communication skills and a proactive approach to problem‑solving
• Ability to work well in a team and foster positive relationships
• Computer literacy (Windows, telephony systems)
• Strong commercial acumen and ability to analyse and solve customer issues
• Friendly, customer‑focused attitude and commitment to high service standards

What's In It For You

• Exclusive Perks:Team Memberdiscount cardfor Kmart, Bunnings, Target & Officeworks,FREE One Passsubscription&Wesfarmers discountedoffersfrom over 400 retail partners
• Continuoustraining and career developmentopportunities
• Team events, celebrations,awardrecognition and prizes
• Employee Assistance Program:wellbeingsupportfor you and your immediate family-coveringcounselling, coaching, financial advice, legal guidance, nutritionalservices, & more!
• Refer-A-Friend program–earn up to $2,000 for each referral!
• Generouspaid parental leavepolicy
• Free onsite parkingand more!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.