Customer Care Consultant - Fast-Paced Support & Impact

Blackwoods; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Kmart discount

OnePass subscription

Wesfarmers offers

Training & development

Team events

Employee Assistance Program

Fitness Passport

Refer-A-Friend bonus

Free onsite parking

Job summary

Blackwoods is seeking a dedicated Customer Care professional to join our Greystanes NSW team. You will handle customer inquiries by phone and email, manage orders, and collaborate with internal teams to deliver an exceptional experience.

The role offers a permanent, full-time position located at our Greystanes NSW office, with opportunities for growth and development within a supportive team environment.

Qualifications

• 2+ years of customer service experience, preferably in a fast-paced environment.
• Excellent communication and relationship-building skills.
• Proactive, solutions-focused mindset with strong problem-solving abilities.
• Ability to manage competing priorities and stay organized.
• Attention to detail and accountability in delivering great outcomes.
• Team player who supports colleagues to help customers succeed.

Responsibilities

• Provide outstanding customer service via phone and email.
• Respond to customer enquiries and resolve issues promptly.
• Follow up on orders to meet delivery expectations.
• Investigate and escalate issues when required.
• Build strong relationships with customers and internal stakeholders.
• Identify opportunities to improve processes and customer outcomes.
• Support administrative tasks and maintain accurate records.

Skills

2+ years customer service

Strong communication

Relationship-building

Proactive mindset

Fast-paced environment

Attention to detail

Team player

Problem-solving

Customer outcomes

Job description

Blackwoods is seeking a dedicated Customer Care professional to join our Greystanes NSW team. You will handle customer inquiries by phone and email, manage orders, and collaborate with internal teams to deliver an exceptional experience.

The role offers a permanent, full-time position located at our Greystanes NSW office, with opportunities for growth and development within a supportive team environment.