Customer Care Consultant - Rockhampton QLD

Blackwoods-1; Rockhampton Regional; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Share plans

Member discounts

OnePass membership

Wellbeing benefits

EAP program

Career development

Refer-a-Friend program

Onsite parking

Job summary

Blackwoods in Rockhampton, Australia, is seeking a Customer Care professional to be the go-to contact for customer support. You will handle inquiries, manage orders, and collaborate with teams to deliver an outstanding experience.

The role offers permanent full-time and part-time options and is based at our Rockhampton QLD office. If you excel at communication and enjoy helping customers in a dynamic environment, we’d love to hear from you.

Qualifications

• 2+ years of customer service experience.
• Strong communication and relationship-building skills.
• Proactive, solutions-focused mindset.
• Ability to work in a fast-paced environment and manage priorities.
• Excellent attention to detail and problem-solving abilities.
• Team player who helps others succeed.

Responsibilities

• Provide outstanding customer service via phone and email.
• Manage enquiries and resolve issues quickly.
• Follow up on orders to meet delivery expectations.
• Investigate and escalate issues when required.
• Build relationships with customers and internal teams.
• Identify opportunities to improve processes and outcomes.
• Support administrative tasks and maintain accurate records.

Skills

Customer service

Communication

Proactive mindset

Multitasking

Attention to detail

Team player

Problem solving

Job description

Join our Customer Care team and be the go-to person for customers when they need support. Every day is different. You'll answer enquiries, investigate solutions, manage orders, and work closely with teams across the business to deliver an outstanding customer experience.

If you're a strong communicator who enjoys fast-paced work and takes pride in helping customers, we'd love to hear from you.

This is a Permanent Full-Time & Part-Time opportunity located at ourRockhampton QLD office!

What You'll Be Doing

• Providing outstanding customer service via phone and email
• Managing customer enquiries and resolving issues quickly and effectively
• Following up on orders to ensure delivery expectations are met
• Investigating and escalating issues when required
• Building strong relationships with customers and internal stakeholders
• Identifying opportunities to improve processes and customer outcomes
• Supporting administrative tasks and maintaining accurate records

What We're Looking For

• Previous customer service experience (2+ years preferred)
• Strong communication and relationship-building skills
• A proactive and solutions-focused mindset
• Ability to work in a fast-paced environment and manage competing priorities
• High attention to detail and problem-solving skills
• A team player who enjoys helping others succeed
• Resilience, accountability, and a commitment to delivering great customer outcomes

Why Join Us?

• Permanent Full-Time & Part-Time Opportunity with competitive incentives and access to Wesfarmers Share Plans
• Enjoy exclusive team member discounts across Blackwoods, Bunnings, Kmart, Target and Officeworks, plus a FREE OnePass Membership and savings from over 400 retail partners
• Support your wellbeing with fitness benefits, our comprehensive Employee Assistance Program (EAP), and wellbeing resources for you and your immediate family
• Grow your career with ongoing training, development opportunities, and career pathways
• Be recognised and rewarded through team celebrations, recognition programs, incentive opportunities, and our Refer-a-Friend Program, offering up to $2,000 per successful referral
• Enjoy a supportive team culture, free onsite parking, and the opportunity to make a real impact

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.