Customer Care & Solutions Specialist

Blackwoods; Rockhampton Regional; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Wesfarmers Share Plans

Exclusive team member discounts across

Free OnePass Membership

Wellbeing resources for you and family

Job summary

Blackwoods in Rockhampton (QLD) is seeking an approachable Customer Care professional to answer inquiries, resolve issues, and manage orders. You will collaborate with internal teams to deliver an outstanding customer experience in a busy, fast-paced setting.

The role requires strong communication, problem-solving, and relationship-building abilities, with a focus on accuracy and timely follow-up. Permanent full-time or part-time opportunities are available at our Rockhampton office.

Qualifications

• 2+ years customer service experience.
• Strong communication and relationship-building skills.
• Able to work in a fast-paced environment with competing priorities.

Responsibilities

• Provide outstanding customer service via phone and email.
• Manage customer enquiries and resolve issues quickly and effectively.
• Follow up on orders to ensure delivery expectations are met.
• Investigate and escalate issues when required.
• Build strong relationships with customers and internal stakeholders.
• Identify opportunities to improve processes and customer outcomes.
• Support administrative tasks and maintain accurate records.

Skills

Customer service experience

Communication skills

Relationship-building

Proactive problem-solving

Multitasking

Attention to detail

Team player

Job description

Blackwoods in Rockhampton (QLD) is seeking an approachable Customer Care professional to answer inquiries, resolve issues, and manage orders. You will collaborate with internal teams to deliver an outstanding customer experience in a busy, fast-paced setting.

The role requires strong communication, problem-solving, and relationship-building abilities, with a focus on accuracy and timely follow-up. Permanent full-time or part-time opportunities are available at our Rockhampton office.