Customer Care Specialist | Fast-Paced Support & Growth

Blackwoods; Mackay Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Wesfarmers Share Plans

OnePass Membership

Team member discounts across Blackwood

Discounts across 400 retail partners

Free onsite parking

Job summary

Blackwoods Mackay is seeking a Customer Care professional to be the go-to for customers seeking support. You'll answer enquiries, investigate solutions, manage orders, and collaborate with teams across the Wesfarmers group to deliver outstanding service.

This permanent role offers both full-time and part-time opportunities at our Mackay QLD office, with a focus on fast-paced environments, accurate records, and building lasting customer relationships.

Qualifications

• 2+ years customer service experience.
• Strong communication and relationship-building skills.
• Proactive and solutions-focused mindset.
• Ability to work in a fast-paced environment and manage competing priorities.

Responsibilities

• Providing outstanding customer service via phone and email
• Managing customer enquiries and resolving issues quickly and effectively
• Following up on orders to ensure delivery expectations are met
• Investigating and escalating issues when required
• Building strong relationships with customers and internal stakeholders
• Identifying opportunities to improve processes and customer outcomes
• Supporting administrative tasks and maintaining accurate records

Skills

Customer service

Communication

Problem solving

Prioritisation

Job description

Blackwoods Mackay is seeking a Customer Care professional to be the go-to for customers seeking support. You'll answer enquiries, investigate solutions, manage orders, and collaborate with teams across the Wesfarmers group to deliver outstanding service.

This permanent role offers both full-time and part-time opportunities at our Mackay QLD office, with a focus on fast-paced environments, accurate records, and building lasting customer relationships.