Customer Care Consultant - Rockhampton QLD

Blackwoods Group; Rockhampton Regional; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Wesfarmers share plans

Exclusive team member discounts across

Free OnePass Membership

Wellbeing benefits

Job summary

Blackwoods Group in Rockhampton, QLD, is seeking a Customer Care professional to provide outstanding service by phone and email, manage enquiries, and ensure orders meet delivery expectations. You will work across teams to resolve issues, build strong customer relationships, and identify process improvements.

The role offers permanent full-time and part-time opportunities at our Rockhampton office. A proactive, detail‑driven team player mindset will help you succeed in a fast-paced environment.

Qualifications

• 2+ years customer service experience preferred.
• Strong communication and relationship-building skills.
• Proactive, solutions-focused mindset with ability to manage competing priorities.
• Team player who helps others succeed.

Responsibilities

• Providing outstanding customer service via phone and email.
• Managing customer enquiries and resolving issues quickly and effectively.
• Following up on orders to ensure delivery expectations are met.
• Investigating and escalating issues when required.
• Building strong relationships with customers and internal stakeholders.
• Identifying opportunities to improve processes and customer outcomes.
• Supporting administrative tasks and maintaining accurate records.

Skills

Customer service experience

Communication

Relationship building

Proactive mindset

Fast-paced environment adaptability

Job description

Join our Customer Care team and be the go-to person for customers when they need support. Every day is different. You'll answer enquiries, investigate solutions, manage orders, and work closely with teams across the business to deliver an outstanding customer experience.

If you're a strong communicator who enjoys fast-paced work and takes pride in helping customers, we'd love to hear from you.

This is a Permanent Full-Time & Part-Time opportunity located at our Rockhampton QLD office!

What You'll Be Doing

• Providing outstanding customer service via phone and email
• Managing customer enquiries and resolving issues quickly and effectively
• Following up on orders to ensure delivery expectations are met
• Investigating and escalating issues when required
• Building strong relationships with customers and internal stakeholders
• Identifying opportunities to improve processes and customer outcomes
• Supporting administrative tasks and maintaining accurate records

What We're Looking For

• Previous customer service experience (2+ years preferred)
• Strong communication and relationship-building skills
• A proactive and solutions-focused mindset
• Ability to work in a fast-paced environment and manage competing priorities
• High attention to detail and problem-solving skills
• A team player who enjoys helping others succeed
• Resilience, accountability, and a commitment to delivering great customer outcomes

Why Join Us?

• Permanent Full-Time & Part-Time Opportunity with competitive incentives and access to Wesfarmers Share Plans
• Enjoy exclusive team member discounts across Blackwoods, Bunnings, Kmart, Target and Officeworks, plus a FREE OnePass Membership and savings from over 400 retail partners
• Support your wellbeing with fitness benefits, our comprehensive Employee Assistance Program (EAP), and wellbeing resources for you and your immediate family
• Grow your career with ongoing training, development opportunities, and career pathways
• Be recognised and rewarded through team celebrations, recognition programs, incentive opportunities, and our Refer-a-Friend Program, offering up to $2,000 per successful referral
• Enjoy a supportive team culture, free onsite parking, and the opportunity to make a real impact

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.