Customer Care Specialist (Full/Part-Time) – Rockhampton

Blackwoods-1; Rockhampton Regional; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Share plans

Member discounts

OnePass membership

Wellbeing benefits

EAP program

Career development

Refer-a-Friend program

Onsite parking

Job summary

Blackwoods in Rockhampton, Australia, is seeking a Customer Care professional to be the go-to contact for customer support. You will handle inquiries, manage orders, and collaborate with teams to deliver an outstanding experience.

The role offers permanent full-time and part-time options and is based at our Rockhampton QLD office. If you excel at communication and enjoy helping customers in a dynamic environment, we’d love to hear from you.

Qualifications

• 2+ years of customer service experience.
• Strong communication and relationship-building skills.
• Proactive, solutions-focused mindset.
• Ability to work in a fast-paced environment and manage priorities.
• Excellent attention to detail and problem-solving abilities.
• Team player who helps others succeed.

Responsibilities

• Provide outstanding customer service via phone and email.
• Manage enquiries and resolve issues quickly.
• Follow up on orders to meet delivery expectations.
• Investigate and escalate issues when required.
• Build relationships with customers and internal teams.
• Identify opportunities to improve processes and outcomes.
• Support administrative tasks and maintain accurate records.

Skills

Customer service

Communication

Proactive mindset

Multitasking

Attention to detail

Team player

Problem solving

Job description

Blackwoods in Rockhampton, Australia, is seeking a Customer Care professional to be the go-to contact for customer support. You will handle inquiries, manage orders, and collaborate with teams to deliver an outstanding experience.

The role offers permanent full-time and part-time options and is based at our Rockhampton QLD office. If you excel at communication and enjoy helping customers in a dynamic environment, we’d love to hear from you.