Customer Care Specialist (FT/PT) - Rockhampton

Blackwoods; Rockhampton Regional; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Wesfarmers Share Plans

Staff discounts at Blackwoods, Bunnigs

Free OnePass Membership

Access to 400+ retail partners

Fitness benefits

Employee Assistance Program (EAP)

Career development opportunities

Refer-a-Friend program up to $2,000

Free onsite parking

Job summary

Blackwoods in Rockhampton, Australia, is seeking a proactive Customer Care specialist to join our permanent Full-Time/Part-Time team. You will handle inquiries, manage orders, and collaborate with cross-functional teams to ensure exceptional customer experiences from first contact to delivery.

The ideal candidate has 2+ years of customer service experience, excellent communication, and a solutions-oriented mindset.

Qualifications

• 2+ years customer service experience preferred.
• Excellent communication and relationship-building skills.
• Proactive and solutions-focused mindset.
• Able to work in a fast-paced environment and manage competing priorities.

Responsibilities

• Provide outstanding customer service via phone and email.
• Manage customer enquiries and resolve issues quickly and effectively.
• Follow up on orders to ensure delivery expectations are met.
• Investigate and escalate issues when required.
• Build strong relationships with customers and internal stakeholders.
• Identify opportunities to improve processes and customer outcomes.
• Support administrative tasks and maintain accurate records.

Skills

Customer service

Communication

Multitasking

Team player

Detail oriented

Problem solving

Job description

Blackwoods in Rockhampton, Australia, is seeking a proactive Customer Care specialist to join our permanent Full-Time/Part-Time team. You will handle inquiries, manage orders, and collaborate with cross-functional teams to ensure exceptional customer experiences from first contact to delivery.

The ideal candidate has 2+ years of customer service experience, excellent communication, and a solutions-oriented mindset.