Retail Customer Care Pro – Frontline Support

Blackwoods; Coffs Harbour; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Wesfarmers Share Plans

Exclusive team member discounts across

FREE OnePass Membership

Fitness benefits

Employee Assistance Program (EAP)

Career training and development

Job summary

Blackwoods in Coffs Harbour NSW invites a Customer Care Consultant to deliver exceptional service in a fast-paced retail environment. You'll greet customers, provide product advice, replenish stock, and help maintain a welcoming, safe store.

Permanent full-time role with competitive incentives and access to Wesfarmers benefits. You’ll work with a supportive team, learn about a wide range of industrial products, and grow your career within a respected industry leader.

Qualifications

• Previous experience in customer service or retail environments.
• Positive and clear customer service manner - both verbally and over email.
• A proactive attitude with a willingness to learn.

Responsibilities

• Act as the first point of contact for customers in person, by phone, and email.
• Provide expert advice on a wide range of industrial products.
• Replenish shelves and assist with stocktake/merchandising.
• Maintain a clean, well-stocked, and visually appealing shopfront.
• Uphold safety standards and foster a positive team culture.

Skills

Customer service

Retail experience

Proactive learner

Job description

Blackwoods in Coffs Harbour NSW invites a Customer Care Consultant to deliver exceptional service in a fast-paced retail environment. You'll greet customers, provide product advice, replenish stock, and help maintain a welcoming, safe store.

Permanent full-time role with competitive incentives and access to Wesfarmers benefits. You’ll work with a supportive team, learn about a wide range of industrial products, and grow your career within a respected industry leader.