Storefront Customer Care Specialist — Permanent Full-Time

Blackwoods; Coffs Harbour; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Permanent Full-Time Opportunity

Wesfarmers Share Plans

Exclusive team member discounts across

FREE OnePass Membership

Wellbeing benefits & EAP

Job summary

Blackwoods is seeking a Customer Care Consultant for the Coffs Harbour NSW Store. You will be the face of the business, delivering exceptional in-store service, guiding customers on a wide range of industrial products, and contributing to a fast-paced, friendly team environment.

You’ll assist with stock keeping, merchandising, and maintaining a safe, well-presented store front. A proactive attitude and reliable communication are essential as you learn the role and support co-workers daily.

Qualifications

• Previous experience in customer service or retail environments
• Positive and clear customer service manner - both verbally and over email
• A proactive attitude with a willingness to learn

Responsibilities

• Act as the first point of contact for customers in person, by phone, and email
• Provide expert advice on a wide range of industrial products
• Replenish shelves and assist with stocktake/merchandising
• Maintain a clean, well-stocked, and visually appealing shopfront
• Uphold safety standards and foster a positive team culture

Job description

Blackwoods is seeking a Customer Care Consultant for the Coffs Harbour NSW Store. You will be the face of the business, delivering exceptional in-store service, guiding customers on a wide range of industrial products, and contributing to a fast-paced, friendly team environment.

You’ll assist with stock keeping, merchandising, and maintaining a safe, well-presented store front. A proactive attitude and reliable communication are essential as you learn the role and support co-workers daily.