Customer Care Consultant - Mackay QLD

Wesfarmers; Mackay Regional; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Wesfarmers Share Plans

Discounts across brands

OnePass Membership

Wellbeing resources

Career development

Refer-a-Friend program

Job summary

Wesfarmers Mackay office is hiring for a Customer Care role. You will answer enquiries, investigate solutions, manage orders, and collaborate across teams to deliver an outstanding customer experience.

We seek strong communicators who thrive in a busy setting, with a focus on accuracy, proactive issue resolution, and helping customers. Permanent full-time and part-time opportunities available with team discounts and benefits.

Qualifications

• 2+ years customer service experience preferred.
• Excellent communication and relationship-building skills.
• Proactive, solution-focused mindset with strong problem-solving abilities.
• Ability to work in a fast-paced environment and manage competing priorities.
• High attention to detail and accountability in delivering customer outcomes.

Responsibilities

• Provide outstanding customer service via phone and email.
• Manage customer inquiries and resolve issues quickly and effectively.
• Follow up on orders to ensure delivery expectations are met.
• Investigate and escalate issues when required.
• Build strong relationships with customers and internal stakeholders.
• Identify opportunities to improve processes and customer outcomes.
• Support administrative tasks and maintain accurate records.

Skills

Customer service experience

Strong communication

Relationship-building

Proactive mindset

Multi-tasking

Attention to detail

Team player

Resilience

Job description

Join our Customer Care team and be the go-to person for customers when they need support. Every day is different. You'll answer enquiries, investigate solutions, manage orders, and work closely with teams across the business to deliver an outstanding customer experience.

If you're a strong communicator who enjoys fast-paced work and takes pride in helping customers, we'd love to hear from you.

This is a permanent full-time & part-time opportunity located at ourMackay QLD office!

What You'll Be Doing

• Providing outstanding customer service via phone and email
• Managing customer enquiries and resolving issues quickly and effectively
• Following up on orders to ensure delivery expectations are met
• Investigating and escalating issues when required
• Building strong relationships with customers and internal stakeholders
• Identifying opportunities to improve processes and customer outcomes
• Supporting administrative tasks and maintaining accurate records

What We're Looking For

• Previous customer service experience (2+ years preferred)
• Strong communication and relationship-building skills
• A proactive and solutions-focused mindset
• Ability to work in a fast-paced environment and manage competing priorities
• High attention to detail and problem-solving skills
• A team player who enjoys helping others succeed
• Resilience, accountability, and a commitment to delivering great customer outcomes

Why Join Us?

• Permanent Full-Time & Part-Time Opportunity with competitive incentives and access to Wesfarmers Share Plans
• Enjoy exclusive team member discounts across Blackwoods, Workwear Group, Bunnings, Kmart, Target and Officeworks, plus a FREE OnePass Membership and savings from over 400 retail partners
• Support your wellbeing with fitness benefits, our comprehensive Employee Assistance Program (EAP), and wellbeing resources for you and your immediate family
• Grow your career with ongoing training, development opportunities, and career pathways across the broader Wesfarmers Group
• Be recognised and rewarded through team celebrations, recognition programs, incentive opportunities, and our Refer-a-Friend Program, offering up to $2,000 per successful referral
• Enjoy a supportive team culture, free onsite parking, and the opportunity to make a real impact in a respected industry leader

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.