Customer Care Specialist - Fast-Paced Support & Impact

Blackwoods; Mackay Regional; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Wesfarmers Share Plans

Discounts across brands

OnePass Membership

Wellbeing resources

Career development

Refer-a-Friend program

Job summary

Wesfarmers Mackay office is hiring for a Customer Care role. You will answer enquiries, investigate solutions, manage orders, and collaborate across teams to deliver an outstanding customer experience.

We seek strong communicators who thrive in a busy setting, with a focus on accuracy, proactive issue resolution, and helping customers. Permanent full-time and part-time opportunities available with team discounts and benefits.

Qualifications

• 2+ years customer service experience preferred.
• Excellent communication and relationship-building skills.
• Proactive, solution-focused mindset with strong problem-solving abilities.
• Ability to work in a fast-paced environment and manage competing priorities.
• High attention to detail and accountability in delivering customer outcomes.

Responsibilities

• Provide outstanding customer service via phone and email.
• Manage customer inquiries and resolve issues quickly and effectively.
• Follow up on orders to ensure delivery expectations are met.
• Investigate and escalate issues when required.
• Build strong relationships with customers and internal stakeholders.
• Identify opportunities to improve processes and customer outcomes.
• Support administrative tasks and maintain accurate records.

Skills

Customer service experience

Strong communication

Relationship-building

Proactive mindset

Multi-tasking

Attention to detail

Team player

Resilience

Job description

Wesfarmers Mackay office is hiring for a Customer Care role. You will answer enquiries, investigate solutions, manage orders, and collaborate across teams to deliver an outstanding customer experience.

We seek strong communicators who thrive in a busy setting, with a focus on accuracy, proactive issue resolution, and helping customers. Permanent full-time and part-time opportunities available with team discounts and benefits.