Customer Care & Sales Support for 4WD Enthusiasts

Tough Trucks; Gold Coast City; Sur place; AUD 52 000 - 68 000; Plein temps

Résumé du poste

Tough Trucks Australia in the Gold Coast HQ is seeking a customer‑facing team member to be the first point of contact for enquiries, sales, bookings and orders. You will collaborate with the sales team and national dealer network to deliver a professional experience from initial inquiry to delivery.

This varied role requires excellent phone manner, strong organisation, and the ability to learn new software.

Qualifications

• Experience in customer service or sales support.
• Excellent communication and phone manner.
• Strong organisational and time management skills.
• Willingness to learn new software and systems.

Responsabilités

• Handle incoming phone calls, emails and walk-in enquiries, assist customers with product information and general sales decisions.
• Liaise with Tough Trucks dealers and partners across Australia for enquiries, availability and orders.
• Support sales team with customer follow-ups, lead management and appointment scheduling.
• Assist with processing orders, stock checks and fulfilment coordination.
• Assist with picking, packing and dispatching orders when required.
• Maintain accurate customer records and support day-to-day office operations.

Connaissances

Customer service

Sales support

Communication

Organisational skills

Time management

Problem solving

Outils

CRM software

Description du poste

Tough Trucks Australia in the Gold Coast HQ is seeking a customer‑facing team member to be the first point of contact for enquiries, sales, bookings and orders. You will collaborate with the sales team and national dealer network to deliver a professional experience from initial inquiry to delivery.

This varied role requires excellent phone manner, strong organisation, and the ability to learn new software.