Showroom & Inbound Support Specialist (4WD)

Tjm; Toowoomba Regional; Vor Ort; AUD 50.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

Zusammenfassung

Tjm is seeking an experienced Customer Service Officer in Toowoomba, Australia, to be the first point of contact for customers. You will respond to enquiries, provide information, resolve issues, and ensure a positive customer experience.

This role requires handling high-volume inbound calls with accuracy, under a fast-paced environment. Join a respected organisation and benefit from comprehensive training and a supportive team environment as you deliver exceptional service across every

Qualifikationen

• Previous contact centre experience is essential.
• Demonstrated experience handling high-volume inbound calls.
• Strong communication and active listening skills.
• Ability to build rapport and manage challenging conversations.
• High attention to detail and data entry accuracy.
• Comfortable working in a fast-paced environment.
• Strong problem-solving skills and ability to follow processes.

Aufgaben

• Manage a high volume of inbound customer calls.
• Provide accurate information and timely resolution to enquiries.
• Navigate multiple systems while maintaining call quality and accuracy.
• Record and update customer information.
• Escalate complex matters where required.
• Deliver a consistently high level of customer service.

Kenntnisse

Contact centre experience

High-volume inbound calls

Strong communication

Active listening

Rapport building

Data entry accuracy

Fast-paced environment

Problem solving

Follow processes

Jobbeschreibung

Tjm is seeking an experienced Customer Service Officer in Toowoomba, Australia, to be the first point of contact for customers. You will respond to enquiries, provide information, resolve issues, and ensure a positive customer experience.

This role requires handling high-volume inbound calls with accuracy, under a fast-paced environment. Join a respected organisation and benefit from comprehensive training and a supportive team environment as you deliver exceptional service across every