Sales & Customer Service - Automotive

Safari 4X4 Engineering; Melbourne; On-site; AUD 50,000 - 62,000; Full time

Job summary

Safari 4X4 Engineering in Melbourne is seeking a Sales Assistant to support the sales team and assist customers across Australia and New Zealand. You will be the first contact for sales inquiries, help with product questions, pricing, availability and orders, and provide friendly service across multiple channels.

The role suits someone who enjoys talking to people, has an interest in 4x4 vehicles and can work both independently and in a small team.

Qualifications

• Experience in customer service or sales support or a similar role.
• Friendly, professional phone manner and strong communication.
• Good organisational skills and attention to detail.
• Confident with computers and learning new systems.
• Ability to manage multiple enquiries and follow through on requests.
• Interest in Safari products and automotive goods.

Responsibilities

• Answer sales-related phone calls and emails from Australian and NZ customers and dealers.
• Assist with product selection, pricing and availability enquiries.
• Prepare quotations and accurately process sales orders.
• Follow up on enquiries and keep customers informed about their orders.
• Coordinate orders and deliveries with sales and dispatch teams.
• Maintain accurate customer records and sales information.
• Refer technical enquiries to the appropriate team.
• Provide day-to-day administrative support to the sales team.

Skills

Customer service

Sales support

Communication skills

Organisational skills

Multitasking

Independent work

4x4 interest

Job description

We’re looking for a friendly and organised Sales Assistant to support our sales team and assist customers across Australia and New Zealand.

You’ll be a first point of contact for sales-related phone calls and emails, helping customers with product enquiries, pricing, availability, and orders. This role would suit someone who enjoys talking to people, has an interest in the automotive industry and takes pride in providing great customer service.

Key Responsibilities

Answer sales-related phone calls and emails from Australian and New Zealand customers and dealers.

Assist with product selection, pricing and availability enquiries.

Prepare quotations and accurately process sales orders.

Follow up on enquiries and keep customers informed about their orders.

Work closely with sales and dispatch teams to coordinate orders and deliveries.

Maintain accurate customer records and sales information.

Refer technical enquiries to the appropriate team.

Provide day-to-day administrative support to the sales team.

About You

Previous experience in customer service, sales support or a similar role.

A friendly, professional phone manner and strong communication skills.

Good organisational skills and attention to detail.

Confidence using computers and learning new systems.

The ability to manage multiple enquiries and follow through on customer requests.

A proactive attitude and willingness to learn about Safari products.

The ability to work independently and as part of a small team.

An interest in 4x4 vehicles and automotive products would be highly regarded.

What’s on Offer?

An opportunity to join Safari’s growing team, develop your product knowledge and support customers across Australia and New Zealand.

If you enjoy helping people and keeping things organised, we’d like to hear from you.

Applicants must have current working rights in Australia.