Customer Care Coordinator — Elevate Hearing Experiences

WS Audiology; Walkerville; On-site; AUD 55,000 - 68,000; Full time

Job summary

Bloom Hearing Specialists Walkerville Clinic is seeking a Customer Care Coordinator to be the welcoming face and voice of our Walkerville Clinic. You will engage with customers, schedule hearing assessments, guide customers through devices, and support audiologists to deliver life-changing hearing solutions.

You will have at least 2 years in customer service, strong computer skills with CRM systems, and the ability to work collaboratively or independently.

Qualifications

• Minimum of 2 years' experience in a customer service role within retail, healthcare, allied health, or a similar environment.
• Strong computer literacy and confidence using CRM systems, appointment scheduling platforms, and other business software.
• Excellent attention to detail and solid administrative skills.
• Strong communication and interpersonal abilities.
• A collaborative, positive attitude with the ability to work independently when required.

Responsibilities

• Engaging with customers via phone, email, and face-to-face interactions, responding to enquiries and providing tailored information about our services and products.
• Scheduling appointments for hearing assessments and consultations with our audiologists.
• Guiding customers through our range of hearing devices and accessories.
• Resolving customer concerns and delivering outstanding service experiences.
• Supporting local marketing initiatives to promote clinic services within the community.
• Performing minor hearing aid repairs (full training provided).
• Providing administrative support and maintaining accurate customer records.
• Providing administrative support and maintaining accurate customer records.

Skills

Customer service

CRM systems

Communication skills

Tools

CRM platforms

Appointment scheduling software

Job description

Bloom Hearing Specialists Walkerville Clinic is seeking a Customer Care Coordinator to be the welcoming face and voice of our Walkerville Clinic. You will engage with customers, schedule hearing assessments, guide customers through devices, and support audiologists to deliver life-changing hearing solutions.

You will have at least 2 years in customer service, strong computer skills with CRM systems, and the ability to work collaboratively or independently.