Customer Banking Specialist - Newman (Full Time)

Commonwealth Bank; Newman; On-site; AUD 55,000 - 75,000; Part time

Job summary

Commonwealth Bank in Newman is seeking a Customer Banking Specialist to join our Multi-Channel Branch. You will assist customers with everyday banking needs both face to face and via phone and digital channels, building genuine connections and guiding customers through in-branch technology and digital options.

The role includes conducting Financial Health Checks, processing applications for personal loans and cards, and applying feedback to improve service.

Qualifications

• A passion for delivering outstanding customer service with every interaction.
• The ability to have great conversations and confidence to ask challenging questions.
• Problem solving attitude and curiosity in finding the right solutions.
• An open approach to learning new things and goal oriented.
• An ability to work collaboratively as a team to deliver a seamless customer experience.

Responsibilities

• Assist customers with general banking transactions, answering questions and queries.
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels.
• Work with customers to use our in-branch technology and digital banking options.
• Complete Financial Health Checks to assess customers’ financial needs.
• Process applications for personal loans, credit cards and associated products.
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.
• Be provided with continuous training and development to support your career aspirations.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

We are looking for a Customer Banking Specialist to join our Multi-Channel Branch in Newman!

What is a Multi-Channel Branch?

• Tuesday and Thursday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
• Monday, Wednesday and Friday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Complete Financial Health Checks to assess customers’ financial needs
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

We’re interested in hearing from people who have:

• A passion for delivering outstanding customer service with every interaction
  • The ability to have great conversations and confidence to ask challenging questions
  • Problem solving attitude and curiosity in finding the right solutions
  • An open approach to learning new things and goal oriented
  • An ability to work collaboratively as a team to deliver a seamless customer experience

If you have a passion for helping people, this opportunity is for you.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

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Advertising End Date: 26/10/2026