Customer Banking Specialist - Newman (Full Time)

CommBank; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

CommBank in Newman is seeking a Customer Banking Specialist to support customers across face-to-face and digital channels in a vibrant multi-channel branch. You will handle everyday banking, advise on products, and guide customers through in-branch technology while building lasting relationships.

We value a passion for service, strong communication, problem solving, and a collaborative mindset as you help deliver a seamless customer experience.

Qualifications

• A passion for delivering outstanding customer service with every interaction.
• Ability to have great conversations and ask challenging questions.
• Problem solving attitude and curiosity in finding the right solutions.
• Open to learning and goal oriented, with ability to work in a team.

Responsibilities

• Assist customers with general banking transactions and queries.
• Build personal connections face to face and via direct channels.
• Encourage use of in-branch technology and digital banking options.
• Complete Financial Health Checks to assess customer needs.
• Process applications for personal loans and credit cards.
• Capture customer feedback and help resolve service issues.
• Receive ongoing training and development to support career aspirations.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Job description

Customer Banking Specialist - Newman (Full Time)

We are looking for a Customer Banking Specialist to join our Multi-Channel Branch in Newman!

What is a Multi-Channel Branch?

• Tuesday and Thursday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
• Monday, Wednesday and Friday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Complete Financial Health Checks to assess customers' financial needs
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

We're interested in hearing from people who have:

• A passion for delivering outstanding customer service with every interaction
  • The ability to have great conversations and confidence to ask challenging questions
  • Problem solving attitude and curiosity in finding the right solutions
  • An open approach to learning new things and goal oriented
  • An ability to work collaboratively as a team to deliver a seamless customer experience

If you have a passion for helping people, this opportunity is for you.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

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Advertising End Date: 26/10/2026