Customer Banking Specialist Relief - Corrigin Hub (Full Time)

CommBank; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

CommBank is seeking a Customer Banking Specialist Relief to join our Corrigin Hub and support branches across Corrigin, Kondinin, Narembeen and Merredin. This full-time role requires you to cover a predetermined roster and deliver outstanding service across everyday banking needs.

In this role you will build relationships, promote digital banking options, process applications for loans and cards, and refer complex matters to specialists, always prioritising customers' needs and security.

Qualifications

• Customer service mindset and ability to build rapport
• Strong communication and listening skills
• Ability to work collaboratively with Branch Manager and colleagues
• Comfort with referring customers to specialists when needed

Responsibilities

• Build a personal connection with customers through meaningful conversations
• Assist customers with in-branch technology and digital banking options
• Address customers' transactional needs and ensure satisfaction on departure
• Process applications for personal loans, credit cards and related products
• Adhere to bank processes, reconcile transactions, and review customers' financial positions
• Engage with customers through community events and fundraising activities
• Support team safety and wellbeing, and capture feedback for service improvements

Job description

Customer Banking Specialist Relief - Corrigin Hub (Full Time)

We are looking for a Customer Banking Specialist Relief to join our Corrigin Hub!

This is a full-time opportunity where you will work across our Corrigin, Kondinin, Narembeen and Merredin branches.

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Roster (38 hours per week):

• Monday - Friday: 8.30am - 4.50pm

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations


• Work with customers to help them use our in-branch technology and digital banking options


• Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied


• Perform interviews and process applications for personal loans, credit cards and associated products


• Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions


• Engage with customers by participating in community events and fundraising activities


• Look out for the safety and wellbeing of your team


• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We're interested in hearing from people who:

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do


• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs


• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions


• Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

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Advertising End Date: 15/11/2026