Customer Banking Specialist - Multi-Channel & Digital Focus

Commonwealth Bank of Australia; Shire Of Narrogin; On-site; AUD 60,000 - 76,000; Full time

Job summary

Commonwealth Bank of Australia is seeking a Customer Banking Specialist at the Narrogin Branch. This full-time role covers a 38-hour week, primarily mornings in-branch until 1:15 PM, with afternoons supporting Digital Banking from 2:00 PM to 5:00 PM.

The position is within a Multi-Channel Branch setup and includes ongoing training to advance career aspirations. You will assist customers with everyday banking, build personal connections, and guide them through in-branch and digital banking

Qualifications

• Passion for delivering outstanding customer service in every interaction.
• Great conversational skills and confidence to ask questions.
• Problem solving attitude and curiosity to find the right solutions.
• Willingness to learn new things and work toward goals.
• Ability to collaborate to deliver a seamless customer experience.

Responsibilities

• Assist customers with general banking transactions, questions and queries.
• Build personal connections with customers face-to-face and via direct channels.
• Help customers use in-branch technology and digital banking options.
• Process applications for personal loans, credit cards and related products.
• Capture customer feedback and address service gaps to drive improvement.

Skills

Customer service

Communication

Problem solving

Teamwork

Digital banking

Job description

Commonwealth Bank of Australia is seeking a Customer Banking Specialist at the Narrogin Branch. This full-time role covers a 38-hour week, primarily mornings in-branch until 1:15 PM, with afternoons supporting Digital Banking from 2:00 PM to 5:00 PM.

The position is within a Multi-Channel Branch setup and includes ongoing training to advance career aspirations. You will assist customers with everyday banking, build personal connections, and guide them through in-branch and digital banking