Customer Banking Specialist — Multi-Channel Branch

Commonwealth Bank; Shire Of Narrogin; On-site; AUD 65,000 - 75,000; Full time

Job summary

Commonwealth Bank at Narrogin is seeking a Customer Banking Specialist to join our team. This full-time position totals 38 hours per week, with mornings in-branch until 1:15 PM and afternoons supporting Digital Banking from 2:00 PM to 5:00 PM, Monday to Friday.

You will assist customers with everyday transactions, build strong relationships, and guide clients through in-branch technology and digital options.

Qualifications

• Demonstrated passion for delivering outstanding customer service.
• Ability to have great conversations and ask questions effectively.
• Problem-solving mindset and curiosity to find right solutions.
• Openness to learning new things and goal-oriented approach.
• Ability to work collaboratively to deliver a seamless customer experience.
• Comfort with guiding customers through in-branch technology and digital channels.

Responsibilities

• Assist customers with general banking transactions and queries.
• Build personal connections through face-to-face and direct channels.
• Help customers use in-branch technology and digital banking options.
• Process applications for personal loans, credit cards and related products.
• Capture customer feedback and act to improve service.
• Participate in ongoing training and development.

Skills

Customer service

Communication

Problem solving

Teamwork

Digital banking knowledge

Job description

Commonwealth Bank at Narrogin is seeking a Customer Banking Specialist to join our team. This full-time position totals 38 hours per week, with mornings in-branch until 1:15 PM and afternoons supporting Digital Banking from 2:00 PM to 5:00 PM, Monday to Friday.

You will assist customers with everyday transactions, build strong relationships, and guide clients through in-branch technology and digital options.