Customer Banking Advisor — In-Branch & Digital Support

Commonwealth Bank of Australia; Shire Of Esperance; Sur place; AUD 60 000 - 85 000; Plein temps

Résumé du poste

Commonwealth Bank of Australia’s Esperance Branch is seeking a Customer Banking Specialist for a full-time 38-hour week. You’ll split time between in-branch service and assisting customers via our digital channels, delivering a seamless banking experience.

You will help customers with everyday banking, loans and cards, build genuine relationships, and take part in ongoing training to support your career goals within a supportive team.

Qualifications

• A passion for delivering outstanding customer service with every interaction.
• Great conversational skills and confidence to ask challenging questions.
• Problem solving attitude and curiosity in finding the right solutions.
• Open to learning new things with goal orientation.
• Ability to work collaboratively to deliver a seamless customer experience.

Responsabilités

• Assist customers with general banking transactions, answering questions and queries.
• Build a personal connection with customers face to face and through direct channels.
• Work with customers to use our in-branch technology and digital banking options.
• Process applications for personal loans, credit cards and associated products.
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.
• Be provided with continuous training and development to support your career aspirations.

Connaissances

Customer service

Communication

Problem solving

Teamwork

Digital banking

Description du poste

Commonwealth Bank of Australia’s Esperance Branch is seeking a Customer Banking Specialist for a full-time 38-hour week. You’ll split time between in-branch service and assisting customers via our digital channels, delivering a seamless banking experience.

You will help customers with everyday banking, loans and cards, build genuine relationships, and take part in ongoing training to support your career goals within a supportive team.