Customer Banking Specialist - Narrogin (Full Time) - Multi Channel Branch

Commonwealth Bank; Shire Of Narrogin; On-site; AUD 65,000 - 75,000; Full time

Job summary

Commonwealth Bank at Narrogin is seeking a Customer Banking Specialist to join our team. This full-time position totals 38 hours per week, with mornings in-branch until 1:15 PM and afternoons supporting Digital Banking from 2:00 PM to 5:00 PM, Monday to Friday.

You will assist customers with everyday transactions, build strong relationships, and guide clients through in-branch technology and digital options.

Qualifications

• Demonstrated passion for delivering outstanding customer service.
• Ability to have great conversations and ask questions effectively.
• Problem-solving mindset and curiosity to find right solutions.
• Openness to learning new things and goal-oriented approach.
• Ability to work collaboratively to deliver a seamless customer experience.
• Comfort with guiding customers through in-branch technology and digital channels.

Responsibilities

• Assist customers with general banking transactions and queries.
• Build personal connections through face-to-face and direct channels.
• Help customers use in-branch technology and digital banking options.
• Process applications for personal loans, credit cards and related products.
• Capture customer feedback and act to improve service.
• Participate in ongoing training and development.

Skills

Customer service

Communication

Problem solving

Teamwork

Digital banking knowledge

Job description

We’re seeking a Customer Banking Specialist to join our Narrogin Branch!

Your full-time roster is Monday to Friday, totaling 38 hours per week. In this role, you will work in the branch each morning until 1:15 PM. In the afternoons, you will support Digital Banking (DB) from 2:00 PM to 5:00 PM.

Roster:

• Monday: 8:35 AM to 5:00 PM
• Tuesday - Friday : 8:40 AM to 5:00 PM

You will be joining one of our Multi-Channel Branches!

What is a Multi-Channel Branch?

• Between 8:30am - 1:15pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
• After 2pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

We’re interested in hearing from people who have:

• A passion for delivering outstanding customer service with every interaction
• The ability to have great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience

If you are passionate about helping people, this is a great opportunity for you.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

Please note: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links cannot be reset.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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