Customer Banking Specialist - Two-Branch, Full-Time

Commonwealth Bank of Australia; Shire Of Corrigin; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

Commonwealth Bank of Australia is seeking a Customer Banking Specialist to support Corrigin and Kondinin branches on a full-time basis. Rosters are predetermined, with hours from 8:30am to 4:50pm, Monday to Friday, across two regional locations.

You will build personal connections, guide customers in using in-branch tech and digital options, and refer complex needs to specialists as part of a holistic banking experience.

Qualifications

• Build rapport with customers through thoughtful conversations
• Guide customers on using in-branch technology and digital banking options
• Respond to transactional needs and ensure customer satisfaction

Responsabilités

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

Description du poste

Commonwealth Bank of Australia is seeking a Customer Banking Specialist to support Corrigin and Kondinin branches on a full-time basis. Rosters are predetermined, with hours from 8:30am to 4:50pm, Monday to Friday, across two regional locations.

You will build personal connections, guide customers in using in-branch tech and digital options, and refer complex needs to specialists as part of a holistic banking experience.