Customer Banking Specialist - Narrogin (Full Time) - Multi Channel Branch

Commonwealth Bank of Australia; Shire Of Narrogin; On-site; AUD 60,000 - 76,000; Full time

Job summary

Commonwealth Bank of Australia is seeking a Customer Banking Specialist at the Narrogin Branch. This full-time role covers a 38-hour week, primarily mornings in-branch until 1:15 PM, with afternoons supporting Digital Banking from 2:00 PM to 5:00 PM.

The position is within a Multi-Channel Branch setup and includes ongoing training to advance career aspirations. You will assist customers with everyday banking, build personal connections, and guide them through in-branch and digital banking

Qualifications

• Passion for delivering outstanding customer service in every interaction.
• Great conversational skills and confidence to ask questions.
• Problem solving attitude and curiosity to find the right solutions.
• Willingness to learn new things and work toward goals.
• Ability to collaborate to deliver a seamless customer experience.

Responsibilities

• Assist customers with general banking transactions, questions and queries.
• Build personal connections with customers face-to-face and via direct channels.
• Help customers use in-branch technology and digital banking options.
• Process applications for personal loans, credit cards and related products.
• Capture customer feedback and address service gaps to drive improvement.

Skills

Customer service

Communication

Problem solving

Teamwork

Digital banking

Job description

We're seeking a Customer Banking Specialist to join our Narrogin Branch!

Your full-time roster is Monday to Friday, totaling 38 hours per week. In this role, you will work in the branch each morning until 1:15 PM. In the afternoons, you will support Digital Banking (DB) from 2:00 PM to 5:00 PM.

Roster:
Monday: 8:35 AM to 5:00 PM
Tuesday - Friday : 8:40 AM to 5:00 PM

You will be joining one of our Multi-Channel Branches!

What is a Multi-Channel Branch?

Between 8:30am - 1:15pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions.

After 2pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

We're interested in hearing from people who have:

• A passion for delivering outstanding customer service with every interaction
• The ability to have great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience

Aboriginal & Torres Strait Islander people are encouraged to apply.

Please note: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links cannot be reset.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 19/11/2026