Customer Banking Specialist - Mackay Branch (contract)

Commonwealth Bank; Mackay Regional; On-site; AUD 25,000 - 30,000; Part time

Job summary

Commonwealth Bank in Mackay is seeking a part-time Customer Banking Specialist for the Mackay Branch at Caneland Shopping Centre. The role is 22 hours per week, scheduled Monday, Wednesday, Thursday and Friday from 9:30am to 3:30pm, with a contract until December 2027.

You will be the public face of CommBank, greeting customers, understanding their needs, and guiding them to the right banking channel while showcasing in-branch and digital options.

Qualifications

• Proven track record of delivering excellent Customer Service, ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and professional demeanour.

Responsibilities

• Greet customers and understand their enquiry, guiding to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Educate customers and demonstrate in-branch technology and digital banking options.
• Support branch movements to ensure the branch runs smoothly and customers are satisfied.

Skills

Customer service

Communication

Professional demeanour

Relationship building

Job description

lease note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

Mackay Branch (Caneland Shopping Centre)- Customer Banking Specialist:

• Part time opportunity - Contract until December 2027
• 22 hours per week
• Monday, Wednesday Thursday & Friday - 9.30am - 3.30pm

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist in our Mackay Branch, you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:

• Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel
• Build personal connection with customers through meaningful conversations to enhance theirexperience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuringit’srunning effectively & efficientlyandthatcustomers are satisfied with their experience

We’reinterested in people who have:

• A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour
• Theability to manage customer expectationswith a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

**With us,you’llhelp customers make informed financial decisions to achieve their goals.**

‘Aboriginal &/or Torres Strait Islander people encouraged to apply’

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Advertising End Date: 11/11/2026