Customer Banking Specialist - Cairns Branch

CommBank; Cairns Regional; On-site; AUD 52,000 - 64,000; Part time

Job summary

CommBank in Cairns is seeking a Customer Banking Specialist Relief to greet customers, understand inquiries, and guide them to the right channels. You will build connections, educate customers on branch technology and digital banking, and ensure the branch runs smoothly with high customer satisfaction.

The role emphasizes delivering friendly, professional service in a busy retail banking environment, with rostered hours Monday to Friday 12:15pm–4:15pm.

Qualifications

• Evidence of delivering excellent customer service, ideally in financial services, retail, or hospitality.
• Excellent communication and professional demeanor.
• Ability to manage customer expectations with a professional presence.
• Interest in building a career with CommBank and improving customer wellbeing.

Responsibilities

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience

Skills

Customer service

Communication skills

Financial services knowledge

Professional demeanor

Tools

In-branch technology

Job description

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

Cairns Branch - Customer Banking Specialist Relief:

• Monday - Friday
• 12.15pm - 4.15pm

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist in our Cairns Branch,you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance theirexperience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuringit’srunning effectively & efficientlyandthatcustomers are satisfied with their experience

We’reinterested in people who have:

• A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us,you’llhelp customers make informed financial decisions to achieve their goals.

‘Aboriginal &/or Torres Strait Islander people encouraged to apply'

PLEASE NOTE: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links can not be reset.