Customer Banking Specialist - Mackay Branch (contract)

CommBank; Mackay Regional; Presencial; AUD 34.000 - 44.000; A tiempo parcial

Descripción de la vacante

The Mackay Branch (Caneland Shopping Centre) is seeking a Customer Banking Specialist on a part-time basis (22 hours per week) with a contract through December 2027. You will be the first point of contact, greeting customers and guiding them to the right channel, while building rapport and demonstrating our in-branch technology.

Ideal candidates have a proven customer service background in financial services or related sectors, excellent communication, and a genuine interest in a career with

Formación

• Proven track record of delivering exceptional customer service.
• Excellent communication and professional demeanor.
• Ability to manage customer expectations with a professional presence.
• Interest in building a career with CommBank and improving customers' financial wellbeing.

Responsabilidades

• Greet customers and understand their enquiry, guiding to the appropriate channel.
• Build personal connections with customers through conversations to enhance the experience.
• Provide options for the customer through education and demonstration of in-branch technology and digital banking options.
• Ensure the branch runs smoothly and customers are satisfied with their experience.

Conocimientos

Customer service

Communication

Relationship building

Professional demeanor

Problem solving

Descripción del empleo

lease note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

Mackay Branch (Caneland Shopping Centre)- Customer Banking Specialist:

• Part time opportunity - Contract until December 2027
• 22 hours per week

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist in ourMackay Branch,you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:

• Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel
• Build personal connection with customers through meaningful conversations to enhance theirexperience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuringit’srunning effectively & efficientlyandthatcustomers are satisfied with their experience

We’reinterested in people who have:

• A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour
• Theability to manage customer expectationswith a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us,you’llhelp customers make informed financial decisions to achieve their goals.

‘Aboriginal &/or Torres Strait Islander people encouraged to apply'

PLEASE NOTE: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links can not be reset.

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