Customer Banking Specialist - Atherton (contract)

Commonwealth Bank of Australia; Atherton; On-site; AUD 30,000 - 48,000; Part time

Job summary

Commonwealth Bank of Australia’s Atherton Branch is seeking a Customer Banking Specialist on a part-time contract (20 hours per week). You’ll be the face of CommBank, guiding customers and connecting them to the right channel while delivering exceptional service.

You’ll greet customers, demonstrate in-branch technology and digital banking options, and help maintain a smooth, welcoming branch environment while meeting the needs of our personal and small business customers.

Qualifications

• Proven track record of delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and display of a professional demeanor.
• Ability to manage customer expectations with a courteous, confident presence.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.

Responsibilities

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience

Skills

Customer service

Communication skills

Professional demeanor

Career interest

Job description

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Atherton Branch - Customer Banking Specialist - CONTRACT:

• Contract part time opportunity - 20 hours per week
• Monday - Friday 9.30am - 1.30pm
• Contract until March 2028

Do work that matters

What we do has a real impact

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people's lives - whether it's opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you'll positively impact our customers' lives and ensure that when they need us, we're there for them.

See yourself in our team

As the Customer Banking Specialist in our Atherton Branch, you'll be the face of Commbank & the first person customers speak with, you will:

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience

We're interested in people who have:

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you'll help customers make informed financial decisions to achieve their goals.

'Aboriginal &/or Torres Strait Islander people encouraged to apply'

Advertising End Date: 08/11/2026