Branch Banking Specialist: Home Loans & Digital Advice

Commonwealth Bank; Morwell; On-site; AUD 52,000 - 66,000; Full time

Job summary

Commonwealth Bank in Morwell is seeking a Customer Banking Specialist to deliver a welcoming, high-quality banking experience for our personal and small business customers. You’ll discuss home loans, business banking and financial advice with every customer and help them navigate in-branch technology and digital banking options.

You’ll handle enquiries, account maintenance and credit product applications, solving problems with integrity while supporting our risk-aware culture.

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask questions, find solutions and place the customer at the centre of everything you do.

Responsibilities

• Have in-depth conversations with customers about banking needs including home loans, business banking and financial advice.
• Support customers with enquiries, account maintenance and applications for credit products.
• Educate customers on in-branch technology and digital banking options; demonstrate solutions.

Skills

Customer service

Communication

Financial terms explained

Job description

Commonwealth Bank in Morwell is seeking a Customer Banking Specialist to deliver a welcoming, high-quality banking experience for our personal and small business customers. You’ll discuss home loans, business banking and financial advice with every customer and help them navigate in-branch technology and digital banking options.

You’ll handle enquiries, account maintenance and credit product applications, solving problems with integrity while supporting our risk-aware culture.