Customer Banking Specialist - In-Branch & Digital Support

CommBank; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

CommBank in Newman is seeking a Customer Banking Specialist to support customers across face-to-face and digital channels in a vibrant multi-channel branch. You will handle everyday banking, advise on products, and guide customers through in-branch technology while building lasting relationships.

We value a passion for service, strong communication, problem solving, and a collaborative mindset as you help deliver a seamless customer experience.

Qualifications

• A passion for delivering outstanding customer service with every interaction.
• Ability to have great conversations and ask challenging questions.
• Problem solving attitude and curiosity in finding the right solutions.
• Open to learning and goal oriented, with ability to work in a team.

Responsibilities

• Assist customers with general banking transactions and queries.
• Build personal connections face to face and via direct channels.
• Encourage use of in-branch technology and digital banking options.
• Complete Financial Health Checks to assess customer needs.
• Process applications for personal loans and credit cards.
• Capture customer feedback and help resolve service issues.
• Receive ongoing training and development to support career aspirations.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Job description

CommBank in Newman is seeking a Customer Banking Specialist to support customers across face-to-face and digital channels in a vibrant multi-channel branch. You will handle everyday banking, advise on products, and guide customers through in-branch technology while building lasting relationships.

We value a passion for service, strong communication, problem solving, and a collaborative mindset as you help deliver a seamless customer experience.