Customer Advisor - Ballarat, VIC

National Australia Bank; Ballarat; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Banking discounts

Discounts on travel, fitness, events &

Leave benefits

Job summary

National Australia Bank’s Ballarat Branch is seeking a Customer Advisor for a full-time role in Ballarat. You will be the first point of contact, helping customers with accounts, lending and everyday banking needs while guiding them toward NAB’s self-service and digital options.

Deliver a high-quality, accurate customer experience in a collaborative, inclusive environment and contribute to NAB’s customer-centric mission in Australia and New Zealand.

Qualifications

• Passion for delivering quality experiences to NAB’s diverse customers.
• Team player with keen eye for detail ensuring every transaction is accurate.
• Customer centric thinking and inclusivity in dealing with a broad customer base.

Responsibilities

• Support NAB’s Ballarat branch as the first point of contact for customers.
• Identify suitable products and services (account opening, unsecured lending, transactions).
• Promote Smarter Banking options (self-service and digital) to make banking simple and secure.

Skills

Customer service

Attention to detail

Team player

Job description

Customer Advisor | Full-time | Ballarat Branch

• Full-time position based in our Ballarat Branch
• 5 days per week, Monday to Friday 8:45am - 5:30pm
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the mostcustomer‑centriccompany in Australia and New Zealand.

You’llmake an impact by:

• Supporting NAB’s Ballarat branch by being the first point of contact for ourcustomers; puttingthem at the centre of everything you do
• Identifying the most suitable products and servicesfor customers:likeaccount opening, unsecuredlendingand banking transactions
• Demonstrating our Smarter Banking options (self-service and digital)forcustomers; making sobankingissimple,easyand secure

We’relooking for the brightest minds to deliver the best for our customers.We’dlove for you to have:

• A passion for deliveringquality,gold-classexperiences for NAB’s diverserangeofcustomers
• A team playerwith a keen eye for detailensuringevery, transaction isefficient andaccurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

This is a full-time position based in our Ballarat Branch.

Hours

Monday to Friday 8:45am - 5:30pm.

Morefocus on you

All new Customer Advisors willbenefitfrom NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, creditcardsand insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.