Customer Advisor - Geelong West, VIC

National Australia Bank; Geelong; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Banking/financial services discount

Discounts on home loans, credit cards&

Leave benefits

Job summary

National Australia Bank (NAB) in Geelong West is hiring a Full-time Customer Advisor to join our branch team. You will be the first point of contact for customers, help them with everyday banking needs and build lasting relationships within the local community.

You’ll work Monday to Friday, 8:45am to 5:30pm, with a focus on quality service, accurate transactions and promoting NAB’s Smarter Banking options. The role offers career development opportunities and a supportive team environment at a

Qualifications

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers.

Responsibilities

• Be first point of contact for NAB Geelong West Branch customers.
• Identify suitable products and services for customers (account opening, unsecured lending, banking transactions).
• Demonstrate our Smarter Banking options to make banking simple, easy and secure.

Job description

• Full-time position based in our Geelong West Branch
• 5 days per week, Monday to Friday 8:45am - 5:30pm
• Build relationships, grow your skills, and make a real impact as a Customer Advisor

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the mostcustomer‑centriccompany in Australia and New Zealand.

You’llmake an impact by:

• SupportNAB’s Geelong West Branchby being the first point of contact for ourcustomers; puttingthem at the centre of everything you do
• Identifythe most suitable products and servicesfor customers:likeaccount opening, unsecuredlendingand banking transactions
• Demonstrate our Smarter Banking options (self-service and digital)forcustomers; making sobankingissimple,easyand secure

We’relooking for the brightest minds to deliver the best for our customers.We’dlove for you to have:

• A passion for deliveringquality,gold-classexperiences for NAB’s diverserangeofcustomers
• A team playerwith a keen eye for detailensuringevery, transaction isefficient andaccurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in this full-time role working from 8:45am – 5:30pm, Monday to Friday.

Morefocus on you

All new Customer Advisors willbenefitfrom NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, creditcardsand insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.