Customer Advisor - Geelong West, VIC

NAB; Geelong; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Banking discount

Discounts on travel

Discounts on fitness

Discounts on events

Discounts on technology

Parental leave

Religious leave

Special leave

Sporting leave

Volunteer leave

Job summary

NAB Geelong West Branch is seeking a Customer Advisor for a full-time role based in Geelong. You’ll be the first point of contact for customers and help with everyday banking needs, building lasting relationships and guiding customers through products and services.

You’ll work Monday to Friday, 8:45am–5:30pm, with access to NAB’s development programs and a range of banking benefits. Join a supportive team focused on customer-centric solutions.

Qualifications

• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

Responsibilities

• Support NAB’s Geelong West Branch by being the first point of contact for our customers; putting them at the centre of everything you do
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking simple, easy and secure

Skills

Team player

Attention to detail

Customer focus

Job description

• Full-time position based in our Geelong West Branch
• 5 days per week, Monday to Friday 8:45am - 5:30pm
• Build relationships, grow your skills, and make a real impact as a Customer Advisor

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the mostcustomer‑centriccompany in Australia and New Zealand.

You’llmake an impact by:

• SupportNAB’s Geelong West Branchby being the first point of contact for ourcustomers; puttingthem at the centre of everything you do
• Identifythe most suitable products and servicesfor customers:likeaccount opening, unsecuredlendingand banking transactions
• Demonstrate our Smarter Banking options (self-service and digital)forcustomers; making sobankingissimple,easyand secure

We’relooking for the brightest minds to deliver the best for our customers.We’dlove for you to have:

• A team playerwith a keen eye for detailensuringevery, transaction isefficient andaccurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in this full-time role working from 8:45am - 5:30pm, Monday to Friday.

Morefocus on you

All new Customer Advisors willbenefitfrom NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, creditcardsand insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.