Customer Advisor - Geelong West, VIC

NAB; Warrnambool; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Banking discounts

NAB Perks

Career development opportunities

Job summary

NAB Geelong West Branch is seeking a Customer Advisor to deliver exceptional service, build customer relationships, and support daily banking transactions. You will be the first touchpoint for customers and help them navigate product options and digital banking tools.

Join the team in a full-time role with a focus on accuracy, customer-centric service, and inclusive engagement across a diverse customer base.

Qualifications

• Experience in customer service, ideally in banking or retail.
• Ability to identify suitable products and services for customers.
• Commitment to accuracy and efficiency in processing transactions.

Responsibilities

• Be the first point of contact for NAB Geelong West Branch customers.
• Identify the most suitable products and services for customers, such as account opening and banking transactions.
• Demonstrate Smarter Banking options (self-service and digital) to make banking simple, easy and secure.

Skills

Customer service

Attention to detail

Team player

Job description

• Full-time position based in our Geelong West Branch


• 5 days per week, Monday to Friday 8:45am - 5:30pm


• Build relationships, grow your skills, and make a real impact as a Customer Advisor

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB’s Geelong West Branch by being the first point of contact for our customers; putting them at the centre of everything you do


• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions


• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers


• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate


• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in this full-time role working from 8:45am – 5:30pm, Monday to Friday.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances


• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology


• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.