Customer Advisor - Ballarat, VIC

NAB; Ballarat; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Banking discount

Travel discounts

Leave benefits

Job summary

NAB Ballarat Branch is seeking a Customer Advisor to deliver a seamless, tailored customer experience and support everyday banking needs. You will be the first contact for customers and help identify the most suitable products and services, while promoting self-service and digital banking options.

The role is full-time at our Ballarat Branch, with hours Monday to Friday 8:45am–5:30pm. NAB offers career development, banking discounts, and a broad range of employee benefits.

Qualifications

• Customer focus and service orientation
• Attention to detail and accuracy
• Team player with good communication

Responsibilities

• Be the first point of contact for our Ballarat customers
• Identify suitable NAB products and services for customers
• Promote Smarter Banking options (self-service and digital) to customers

Job description

• Full-time position based in our Ballarat Branch
• 5 days per week, Monday to Friday 8:45am - 5:30pm
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the mostcustomer‑centriccompany in Australia and New Zealand.

You’llmake an impact by:

• Supporting NAB’s Ballarat branch by being the first point of contact for ourcustomers; puttingthem at the centre of everything you do
• Identifying the most suitable products and servicesfor customers:likeaccount opening, unsecuredlendingand banking transactions
• Demonstrating our Smarter Banking options (self-service and digital)forcustomers; making sobankingissimple,easyand secure

We’relooking for the brightest minds to deliver the best for our customers.We’dlove for you to have:

• A team playerwith a keen eye for detailensuringevery, transaction isefficient andaccurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

This is a full-time position based in our Ballarat Branch.

Hours: Monday to Friday 8:45am - 5:30pm.

Morefocus on you

All new Customer Advisors willbenefitfrom NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, creditcardsand insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perksvisit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.