Customer Advisor - Torquay, VIC

NAB; Warrnambool; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Banking discounts

Benefits package

Parental leave options

Job summary

NAB in Torquay is seeking a dedicated Customer Advisor to deliver a seamless, customer-centred experience at the branch. You’ll be the first contact for our customers, guiding them through account openings, lending, and everyday banking transactions.

Working Mon-Fri 8:45am–5:30pm, you’ll join a team focused on Smarter Banking and inclusive service, with development opportunities and a comprehensive benefits program.

Qualifications

• First point of contact for customers at the Torquay Branch.
• Identify suitable banking products and services for customers.
• Promote self-service and digital banking options to customers.

Responsibilities

• Support NAB’s Torquay Branch by being the first point of contact for customers, putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
• Demonstrate Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Skills

Customer service

Attention to detail

Team player

Customer-centric thinking

Job description

• Full-time position based in our Torquay Branch
• Monday to Friday, 8:45am - 5:30pm
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by

• Support NAB’s Torquay Branch by being the first point of contact for our customers; putting them at the centre of everything you do
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in this full-time role working from 8:45am – 5:30pm, Monday to Friday.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.