Vehicle Delivery Coordinator

Fleetcare; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Full product training provided

Ongoing learning and development

Access to development library

Australasian Fleet Management Assoc.‑A

Novated leasing

Employee Assistance Program

Exceptional office facilities

Monday to Friday hours

WFH options

Job summary

Fleetcare in Bella Vista, Sydney region, is seeking a delivery coordination specialist to manage the end-to-end vehicle delivery journey. You will work with sales, financiers and dealerships to ensure timely delivery and accurate records, while keeping customers informed and stress-free throughout the process.

Ideal candidates will have a passion for exceptional service, strong organisational skills, and the ability to collaborate across teams.

Qualifications

• Demonstrate a genuine passion for excellent customer service.
• Disciplined and organised approach to work with deadlines.
• Strong problem solving and attention to detail.
• Able to work independently and as part of a team.
• Excellent communication and relationship-building skills.
• Proficient with MS Office and CRM systems like Salesforce.
• Willingness to learn new skills and processes.

Responsibilities

• Coordinate all vehicle order processes including purchase orders, tax invoices and updates.
• Liaise with sales teams, financiers and dealerships to facilitate settlement and delivery.
• Communicate with customers regarding delivery details and questions to ensure a stress-free experience.
• Ensure delivery, settlement documents and records are accurate and up to date.
• Provide first-class customer service and resolve issues throughout the delivery process.

Skills

Customer service

Organised

Attention to detail

Team collaboration

Communication skills

MS Office

CRM proficiency

Tools

Salesforce

Job description

As Australia’s largest independent Fleet Management solutions provider, our success lies in our passion and desire to provide innovative, and tailored fleet management and leasing solutions to a broad range of clients nationally.

Our team of industry professionals play a fundamental part in this journey, and we are actively looking for dynamic and motivated individuals to join the “Fleetcare Family.”

ABOUT THE ROLE

Working closely with our highly skilled Sales and Account Management teams, this key position will see you coordinating the delivery of a broad range of vehicles. Collaborating with our wide network of suppliers and dealers, you will play a key role in helping our customers to drive away in their new cars, on time and stress free.

Based at our well-appointed Bella Vista office, your days will be varied and see you managing the customer journey from vehicle order to delivery including:

• Coordinating all vehicle order processes including purchase orders, tax invoices and customer updates.
• Liaising with sales teams, financiers and dealerships to facilitate efficient settlement and delivery
• Communicating with customers in relation to delivery details, addressing any questions to provide a stress-free experience
• Ensuring vehicle delivery, settlement documentation and records are accurate and up to date, minimising any delays.
• Providing first class customer service, resolving any issues or problems and ensuring complete satisfaction with the vehicle delivery process

WHAT YOU NEED TO SUCCEED

To be considered, you will:

• Have a genuine passion for excellent customer service, committed to getting the best outcomes for our clients and customers
• Demonstrate a disciplined and organised approach to work and motivated to ensure deadlines are consistently met
• Show a keen eye for detail and accuracy and an outstanding approach to problem solving
• Be able to work independently whilst also enjoy collaborating as part of a team
• Possess excellent communication skills and enjoy building effective long-term internal and external relationships
• Proficiently use MS Office, Salesforce or similar CRM systems
• Confidently approach learning new skills and processes

Previous experience in a similar role is preferred, but not essential.

WHAT WE OFFER

As part of the Fleetcare family, you will enjoy the best of both worlds with all the advantages of working for a large corporate business combined with a ‘family feel’ of a smaller organisation.

Working with a large team of industry professionals, you will be surrounded by creative thinkers, innovative problem solvers and customer focused individuals who strive to deliver excellence every day.

Benefits also include:

• Full product training provided
• Genuine commitment to investing in you with ongoing learning and development opportunities
• Access to a professional and personal development library of resources
• Australasian Fleet Management Association membership
• Novated leasing
• Supportive culture including Employee Assistance Program
• Exceptional office facilities
• Monday to Friday hours
• Flexible WFH options