Client Relationship Manager

Smartgroup Corporation; Melbourne; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Smart Leave – extra annual leave

Free lunch each week

Paid Parental Leave up to 20 weeks

Make a Difference Days – volunteer pay

Salary packaging and novated leasing

Free flu vaccinations

Employee Share Plan

Résumé du poste

Smartgroup Corporation is seeking an experienced Fleet Relationship Manager to oversee a portfolio of fleet clients in Melbourne. You will build trusted relationships, deliver proactive engagement, analyse data for opportunities, and support clients with fleet management solutions.

You will identify upselling opportunities, negotiate on commercial terms, and collaborate with dealers and service providers to achieve growth while ensuring exceptional client satisfaction.

Qualifications

• 2-3 years' experience in fleet relationship management or similar role.
• Proven ability to build customer relationships and manage stakeholder networks.
• Experience identifying upselling opportunities to drive growth.
• Comfort discussing commercial arrangements and contracts with clients.
• Strong negotiation, communication and influencing skills.
• Excellent planning and organisational skills; able to work autonomously.
• Current driver's licence and ability to travel as required.
• Tertiary qualifications in Business or Finance are highly regarded.

Responsabilités

• Manage a portfolio of fleet clients, building trusted relationships that drive long-term retention.
• Develop and execute proactive client engagement strategies with regular contact.
• Analyse fleet data and client insights to identify opportunities and tailor solutions.
• Facilitate client training and support to maximise value of fleet systems.
• Build relationships with dealers, suppliers and third-party providers for outcomes.
• Identify and pursue upselling and cross-selling opportunities to grow services.

Connaissances

Fleet relationship management

Client relationship management

Upselling opportunities

Negotiation

Communication

Planning and organisation

Driver's licence

Travel willingness

Autonomy

Formation

Tertiary qualification in Business

Tertiary qualification in Finance

Description du poste

Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

Are you an experienced Fleet Relationship Manager looking for your next challenge, or a Fleet Account Manager ready to take the next step in your career?

Based in Melbourne, this role is responsible for managing a portfolio of clients across a diverse range of industries, helping them maximise the value of their fleet and mobility solutions. You'll focus on building strong client partnerships, delivering outstanding service, identifying growth opportunities, and providing strategic solutions that support your clients' fleet, vehicle, plant and equipment requirements. This is an opportunity to join a collaborative team where your relationship management expertise and commercial mindset will directly contribute to client retention, satisfaction and business growth.

Key responsibilities:

• Manage a portfolio of fleet clients, building trusted relationships that drive long-term retention and customer satisfaction.
• Develop and execute proactive client engagement strategies, ensuring regular contact and delivery against agreed objectives.
• Analyse fleet data and client insights to identify opportunities, provide recommendations and deliver tailored solutions.
• Facilitate client training and support to ensure users maximise the value of fleet management systems and services.
• Build effective relationships with dealers, suppliers and third-party service providers to achieve positive client outcomes.
• Identify and pursue upselling and cross-selling opportunities, supporting organic growth across products and services.

Skills and experience:

• You'll bring 2-3 years' experience in a Fleet Relationship Manager, Fleet Account Manager, Client Relationship Manager or similar customer-facing role within the fleet, automotive, leasing or finance industry.
• Demonstrated success building strong customer relationships and managing key stakeholder networks.
• Experience identifying and delivering upselling opportunities that add value for clients and support business growth.
• Confidence discussing commercial arrangements, contracts and service solutions with clients and stakeholders.
• Strong negotiation, communication and influencing skills, with the ability to build credibility and trust.
• Excellent planning, problem-solving and organisational skills, with the ability to work autonomously and manage competing priorities.
• Current Driver's Licence.
• Ability to travel as required.
• Tertiary qualifications in Business, Finance or a related discipline will be highly regarded.

What's in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days - paid days off to volunteer for the community and environment
• Salary packaging and novated leasing benefits (of course!)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we're driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right - quality and regular one to ones, clear goals and success metrics, and growth conversations.

Show us you have what it takes

If this sounds like the opportunity for you and you have something to offer, we'd love to hear from you.

Our Commitment to Diversity and Inclusion

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we've received, including being named:

• WGEA Employer of Choice for Gender Equality since 2019
• DCA Inclusive Employer 2025 - 2026
• Silver Employer on the Australian Workplace Equality Index

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.