CSP Category Operations Manager

Magnum Ice Cream Co.; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Market-competitive pay

Flexible working

Health & wellbeing support

Time off to rest and recharge

Learning & development

Job summary

The Magnum Ice Cream Company in Sydney is seeking a Category Operations Manager to drive planning rhythm, forecast accuracy and commercial performance of the Ice Cream category. You will partner with CSP, Brand and Customer teams to turn data into actionable insights that shape decisions and optimise promotions.

You will build category expertise, lead forecast reviews, and input NPD business cases with key metrics, while collaborating across teams in a fast-moving FMCG environment.

Qualifications

• Experience in customer-facing, category, commercial or cross-functional roles in FMCG/retail.
• Strong data literacy and ability to translate data into actionable insights.
• Collaborative mindset with ownership and accountability.
• Thrives in a fast-moving, evolving organisation.

Responsibilities

• Lead forecast review meetings in sales & operations planning cycles.
• Optimize promotional analytics and assessinvestment impact.
• Shape NPD business cases with key category & customer metrics.
• Analyse market and shopper data to build decisions and strategies.
• Develop standardised monthly category data reporting to build knowledge.
• Support CSP leads with insights from standardised reporting to shape range reviews.

Skills

Forecast & Planning

Data Analytics

Category & Insights

Business Case

Reporting & Visualization

Job description

The Magnum Ice Cream Company – Sydney CBD NSW

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

As Category Operations Manager, you will play a key role in driving the planning rhythm, forecast accuracy and commercial performance of the Ice Cream category. Partnering across Customer Strategy & Planning (CSP), Brand and Customer teams, you will turn category, shopper and market data into clear insights that shape decisions, optimise promotional investment and support compelling customer strategies. This is an opportunity to build deep category expertise in a fast-moving FMCG business and help shape the future growth of The Magnum Ice Cream Company.

What you'll be responsible for

Lead the forecast review meetings within sales and operational planning cycles – drive the business planning rhythm as well as help build an accurate and reliable forecast.

Optimise TTS investment by reviewing promotional analytics and the insights gathered.

Working with project teams to input and shape NPD business case development with key category and customer metrics & inputs.

Analyse market (scan) and shopper data to build insights to support decision making and build customer strategies and stories

Build category knowledge and expertise within CSP and across the business by generating standardised category market (scan) data reporting and analysis (Monthly cadence).

Support the CSP Leads with customer and category insights from standardised reporting to shape category expertise or range review delivery

We're looking for someone who

Has experience in customer-facing, category, commercial or cross-functional work and can operate confidently in FMCG, retail or a similar fast-moving environment.

Brings strong skills in

• Commercial & Promotional Forecast & Planning
• Data Analysis
• Category & Shopper Insights
• Business Case Development
• Reporting and Visualisation

Think end-to-end and takes ownerships for results

Is comfortable working in a fast-moving, evolving organisation

Values collaboration, clarity and being solutions focused

Data literacy, examining and interpreting data to form insights and actions

Basic understanding of category growth management and channels within the business

What you’ll get

Alongside meaningful work and strong development, we offer a reward package that typically includes.

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end.

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - ...

Roles with real accountability and visible impact

Free to move fast, experiment and challenge how things are done

Continuous learning and development as the business grows

Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.