CSP Category Operations Manager

6288 Magnum ICC Australia Pty; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

The Magnum Ice Cream Company is seeking a Category Operations Manager to drive planning rhythm, forecast accuracy and commercial performance for the Ice Cream category. You will partner with CSP, Brand and Customer teams to translate category, shopper and market data into actionable insights and steer promotional investment.

Ideal candidates have experience in FMCG or fast-moving environments, strong data literacy and a collaborative, ownership-driven mindset.

Qualifications

• Experience in customer-facing, category, commercial or cross-functional roles.
• Ability to analyze data to generate insights and actions.
• Understanding of category growth management and channels.

Responsibilities

• Lead forecast reviews and contribute to sales/operational planning cycles.
• Analyse market data to build insights for customer strategies.
• Shape NPD business cases with category and customer metrics.
• Generate standardised category market data reporting and analysis (Monthly).
• Provide insights to CSP leads to shape category expertise and range reviews.
• Collaborate across teams to drive promotional investment and growth.

Skills

Customer-facing experience

Category growth knowledge

Data literacy

Cross-functional experience

Job description

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

As Category Operations Manager, you will play a key role in driving the planning rhythm, forecast accuracy and commercial performance of the Ice Cream category. Partnering across Customer Strategy & Planning (CSP), Brand and Customer teams, you will turn category, shopper and market data into clear insights that shape decisions, optimise promotional investment and support compelling customer strategies. This is an opportunity to build deep category expertise in a fast-moving FMCG business and help shape the future growth of The Magnum Ice Cream Company.

Responsibilities

• Lead the forecast review meetings within sales and operational planning cycles – drive the business planning rhythm as well as help build an accurate and reliable forecast.
• Optimise TTS investment by reviewing promotional analytics and the insights gathered.
• Working with project teams to input and shape NPD business case development with key category and customer metrics & inputs.
• Analyse market (scan) and shopper data to build insights to support decision making and build customer strategies and stories
• Build category knowledge and expertise within CSP and across the business by generating standardised category market (scan) data reporting and analysis (Monthly cadence).
• Support the CSP Leads with customer and category insights from standardised reporting to shape category expertise or range review delivery

Who we’re looking for

We’re looking for someone who Has experience in customer-facing, category, commercial or cross‑functional work and can operate confidently in FMCG, retail or a similar fast-moving environment. Brings strong skills in:

• Think end‑to‑end and takes ownerships for results
• Is comfortable working in a fast‑moving, evolving organisation
• Values collaboration, clarity and being solutions focused
• Data literacy, examining and interpreting data to form insights and actions
• Basic understanding of category growth management and channels within the business

What you’ll get

• Alongside meaningful work and strong development, we offer a reward package that typically includes Market‑competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end‑to‑end. People who are driven by success to deliver more than we ever thought we could! You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

Roles with real accountability and visible impact Free to move fast, experiment and challenge how things are done Continuous learning and development as the business grows Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.