Customer Manager Petrol & Convenience (P&C)

The Magnum Ice Cream Company; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Market pay

Flexible work

Health & wellbeing

Time off

Learning & development

Job summary

The Magnum Ice Cream Company seeks a Customer Manager P&C to drive profitable growth across Petrol & Convenience customers and strengthen Streets position within the channel. You will lead Joint Business Plans, manage relationships, and collaborate with Marketing, Field Sales, Supply Chain and Distribution.

You will own forecasting, execution of trade plans, NPD activation and in-store execution, while delivering KPIs like turnover, profitability and market share across accounts.

Qualifications

• Experience in customer management or account management in consumer goods or food channels.
• Strong communication and relationship-building with customers and cross-functional teams.
• Proven ability to use data and market insights to identify opportunities and drive growth.
• End-to-end thinking with ownership for results in a fast-moving organization.

Responsibilities

• Manage customer relationships and land trading terms to develop annual Joint Business Plans.
• Drive ice cream category growth and market share ahead of competitors within assigned accounts.
• Forecast accurately and manage turnover, gross profit and trade investments.
• Lead range, space reviews and promotions with internal partners and customers.
• Coordinate with Distribution, Supply Chain and Marketing to ensure in-store execution and DIFOT.
• Own NPD sell-in and in-store execution with customers for faster time-to-market.

Skills

Customer management

Account management

Communication

Problem solving

Data-driven

CRM tools

Tools

CRM tools

Job description

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

The Customer Manager P&C is responsible for driving profitable growth across a portfolio of Petrol & Convenience customers, growing the ice cream category and strengthening Streets position within the channel. The Customer manager will be the primary commercial contact for their customers, responsible for developing strong customer relationships, building and executing Joint Business Plans, and identifying opportunities to grow turnover, profitability, market share, distribution and execution. Working closely with internal partners across Category, Marketing, Field Sales, Supply chain and Distribution.

Reporting to the Head of P&C and forming part of the Out of Home team, the customer manager will be accountable for KPIs including turnover profitability, trade investment, market share, forecast accuracy, distribution and execution.

The role owns the overall business relationship between Streets and its customer, from customer strategy and commercial negotiations through to NPD activation, availability and in store execution.

What You'll Be Responsible For

Customer Relationship Management for category Business Growth

• Manage the overall Relationship between the business and the Customer by landing and negotiating Trading Terms leading to annual Joint Business Plans development and execution.
• Drive Ice Cream Category growth and market share ahead of competitors across assigned P&C customers.
• Be Accountable for accurate forecasting and delivery of commercial targets including GSV, Turnover, Gross Profit and Trade Investment.
• Lead and win range and space reviews across their accounts working in collaboration with the category manager.
• Effectively manage Trade Investment to drive profitable category and customer growth.
• Develop strong relationships with both internal (e.g. Category Manager, Shopper Insights Managers, Marketing) & their external customers (e.g. Category Managers, Trading Managers, Category Directors Buyers, Supply contacts, Marketing contacts).
• Lead NPD sell in and execution with customers, driving speed to market and maximizing distribution from launch.

Availability, Distribution & Execution

• Drive Distribution & OSA by coordinating with Distribution, Supply Chain and Category partners to ensure order processing, shipment and delivery based on agreed DIFOT & Planograms (POG)
• Monitor inventory levels and work closely with customers to forecast demand and optimize order quantities.
• Proactively communicate any potential delays or changes in order status to customers, providing alternative solutions when necessary.

Brand Visibility & Execution

• Developing and owning in-store activation in P&C Accounts (with Field Sales Team partners)
• Developing (with Category partners), executing, and delivering a price and promotional plan with their individual P&C Accounts.
• Learn, Develop, and manage Promotional Plans using the Internal tools provided (TPM, High Radius)
• Day to day administration and evaluation of product portfolio e.g. Promotional Evaluation, Distribution, Forecast changes etc.
• Developing, agreeing, and landing tactical Gap Filling Sales initiatives where appropriate.

Customer Service System

• Work with Customer Service Team to ensure customer service levels are adhered to & resolution of issues are managed timely and efficiently.
• Proactively seek feedback from customers to ensure satisfaction and identify areas for improvement.
• Ability to manage payment terms discussions with customers for cash management.

We're Looking For Someone Who

• Has experience in customer management, account management, or a similar customer-facing role .and can operate confidently within the food or consumer goods industry.
• Brings strong skills in:
• FMCG account management, ideally with customer-facing experience in food, consumer goods or P&C channels.
• Clear communication and relationship-building with customers, internal teams and cross-functional partners.
• Strong problem-solving, organisation and attention to detail across multiple customer accounts and priorities.
• Confidence using data, CRM tools and market/category insights to identify opportunities and support customer growth.
• Thinks end-to‑end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organisation
• Values collaboration, clarity and low‑ego ways of working

What You'll Get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities

Why join us

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to‑end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream

If this sounds like the place where you'd thrive, we'd love to hear from you.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.