CRM Data Services Specialist — Fundraising & Migration

Royal Flying Doctor Service; Brisbane; On-site; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Salary + super

Tax-free benefits – up to $18,550

Employee Assistance Program

Private health insurance discounts

Uniform allocation

Fitness Passport

RemServ rewards

Job summary

Royal Flying Doctor Service – Brisbane is seeking a Data Services Coordinator to join the Fundraising & Engagement team. You will support CRM administration, data services and reporting across fundraising campaigns while contributing to a major CRM migration project.

The role focuses on day-to-day data operations, data quality, audience selections, and stakeholder reporting, with a collaborative, process-driven approach and opportunities to implement data governance and continuous

Qualifications

• 3-5 years' experience in data services, CRM administration or database management.
• Experience with CRM and fundraising platforms such as Blackbaud Raiser's Edge 7, Raiser's Edge NXT, Salesforce, or similar systems (highly desirable).
• Strong skills in data imports, exports, segmentation, reporting and data quality management.

Responsibilities

• Provide first-level support for CRM and fundraising database enquiries
• Administer and maintain CRM and supporter database systems
• Manage data imports, exports and data quality activities
• Prepare audience selections, campaign files and mailing lists
• Support fundraising campaigns through data preparation and validation
• Produce reports, dashboards and data extracts for stakeholders
• Perform data cleansing, reconciliation and quality assurance activities
• Coordinate vendor support requests and system enhancement activities
• Support CRM migration, testing, implementation and user adoption activities
• Maintain process documentation, user guides and knowledge resources
• Assist with troubleshooting, problem resolution and continuous improvement initiatives
• Ensure compliance with privacy, security and data governance requirements

Skills

CRM administration

Data quality management

Data imports/exports

Reporting & dashboards

Stakeholder engagement

Analytical thinking

Organisational skills

Communication skills

Data governance

Tools

Blackbaud Raiser's Edge 7

Raiser's Edge NXT

Salesforce

Job description

Royal Flying Doctor Service – Brisbane is seeking a Data Services Coordinator to join the Fundraising & Engagement team. You will support CRM administration, data services and reporting across fundraising campaigns while contributing to a major CRM migration project.

The role focuses on day-to-day data operations, data quality, audience selections, and stakeholder reporting, with a collaborative, process-driven approach and opportunities to implement data governance and continuous