Remote Data Services Coordinator: CRM & Fundraising

Flying Doctor; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Tax-free salary packaging up to $18, -

Work from home options

Free parking when in the office

Job summary

The Royal Flying Doctor Service (Queensland Section) (RFDS) is undergoing a major CRM transformation. We are seeking a Data Services Coordinator to join our Fundraising & Engagement team and help maintain accurate, accessible supporter data while supporting data operations.

The role balances day-to-day data services with project work in a collaborative environment. Reporting to the Data & Supporter Services Manager, you will contribute to CRM administration, data preparation for campaigns, and

Qualifications

• 3–5 years' experience in data services, CRM administration or database management.
• Experience with CRM and fundraising platforms such as Blackbaud Raiser's Edge 7, Raiser's Edge NXT, Salesforce, or similar systems.
• Strong skills in data imports, exports, segmentation, reporting and data quality management.
• Experience supporting CRM migrations, system enhancements or digital transformation projects.
• Demonstrated ability to manage competing priorities and changing workloads.
• Strong analytical, problem-solving and organisational skills.
• Excellent stakeholder engagement and communication skills.
• A proactive approach to continuous improvement and service delivery.

Responsibilities

• Provide first-level support for CRM and fundraising database enquiries.
• Administer and maintain CRM and supporter database systems.
• Manage data imports, exports and data quality activities.
• Prepare audience selections, campaign files and mailing lists.
• Support fundraising campaigns through data preparation and validation.
• Produce reports, dashboards and data extracts for stakeholders.
• Perform data cleansing, reconciliation and quality assurance activities.
• Coordinate vendor support requests and system enhancement activities.
• Support CRM migration, testing, implementation and user adoption activities.
• Maintain process documentation, user guides and knowledge resources.
• Assist with troubleshooting, problem resolution and continuous improvement initiatives.
• Ensure compliance with privacy, security and data governance requirements.

Skills

CRM administration

Stakeholder engagement

Data analysis

Data quality management

Tools

Blackbaud Raiser's Edge 7

Raiser's Edge NXT

Salesforce

Job description

The Royal Flying Doctor Service (Queensland Section) (RFDS) is undergoing a major CRM transformation. We are seeking a Data Services Coordinator to join our Fundraising & Engagement team and help maintain accurate, accessible supporter data while supporting data operations.

The role balances day-to-day data services with project work in a collaborative environment. Reporting to the Data & Supporter Services Manager, you will contribute to CRM administration, data preparation for campaigns, and