Fundraising Administrator - Acquisition

Royal Flying Doctor Service; Melbourne; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Office Closure Leave days (5 per year)

Employee Assistance Program (EAP)

Salary packaging to reduce taxable pay

Fitness passport discount

Discounted private health insurance

Flexible work arrangements (work from

Parental leave benefits

Job summary

Royal Flying Doctor Service in Melbourne is seeking a Fundraising Administrator to support donor care and fundraising operations. Based in Collins Street, you will maintain donor records, process donations, and support reporting to ensure successful programs.

You will handle enquiries, assist communications with supporters, and work within the Fundraising and Partnerships directorate in a hybrid setup.

Qualifications

• Experience in an administrative, customer service or fundraising support role.
• Strong organisational and data-management abilities.
• Professional written and verbal communication with a supporter focus.

Responsibilities

• Maintain accurate donor and fundraising records across systems.
• Process donations and related documentation accurately.
• Support donor communications through database updates and list management.
• Respond to enquiries from supporters, stakeholders and staff.
• Assist with fundraising reporting, reconciliations and data quality checks.
• Provide admin support to the Fundraising and Partnerships team.
• Coordinate with suppliers and service providers for fundraising activities.
• Contribute to continuous improvement of processes and workflows.

Skills

Administrative experience

Customer service

Fundraising support

Organisational skills

Communication

Tools

Microsoft Office

Database systems

Job description

Royal Flying Doctor Service – Melbourne VIC

• Work for Australia's most trusted and iconic charity
• Access to salary packaging options to reduce your taxable income

About Us

When people talk about the Flying Doctor, thoughts generally turn to red-bellied planes undertaking rescue missions in the Outback. However, the current Victorian story is one that reflects today's challenges for people living in remote and rural communities across the state. While we do still transport people by air and by road, this work is complemented by a range of primary health services that address the most common issues people living in country Victoria face when accessing health care.

About the Role

The Fundraising Administrator provides essential administrative support across donor care and fundraising operations. The role maintains accurate donor records, processes donations, and supports reconciliation and reporting activities to help ensure the smooth delivery of fundraising programs. It also responds to enquiries and assists with supporter communications, contributing to a positive donor experience and strong fundraising outcomes. Based in RFDS Victoria's Collins Street office, the position offers hybrid working arrangements and works within the Fundraising and Partnerships directorate.

Key responsibilities include but not limited to:

• Maintain accurate and up-to-date donor and fundraising records across relevant systems.
• Process donations and associated documentation in a timely and accurate manner.
• Support donor communications through database updates, list management and record maintenance.
• Respond to supporter, stakeholder and internal enquiries professionally and efficiently.
• Assist with fundraising reporting, reconciliations and routine data quality checks.
• Provide administrative support to the Fundraising and Partnerships team across day-to-day activities.
• Coordinate with suppliers, contractors and service providers to support fundraising initiatives as required.
• Contribute to continuous improvement activities that enhance processes, workflows and data quality.

To be successful, you will need:

• Experience in an administrative, customer service, fundraising support or similar role.
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent written and verbal communication skills, with a professional and supporter-focused approach.
• High attention to detail and a commitment to maintaining accurate records and data.
• Confidence using Microsoft Office applications and a range of digital systems and databases.
• Experience processing transactions, reconciliations or administrative documentation with accuracy.
• The ability to build positive working relationships with internal and external stakeholders.
• A proactive and collaborative approach, with a willingness to contribute to continuous improvement initiatives.
• Satisfactory completion of safety screening including a current Working with Children's Check, National Police Check, and the right to work in Australia.

What working at RFDS can offer you:

• Five non-accruable Office Closure Leave days each year
• Employee Assistance Program (EAP)
• Access to salary packaging options to reduce your taxable income
• Fitness passport - a discounted gym membership to gyms and pools that both you and your family can enjoy
• Access to discounted private health insurance
• Enjoy a full-time role with flexible work arrangements to work from home and at our Collins Street office, as well as options for purchased leave.
• Great parental leave benefits in addition to government parental leave.

Need more information?

For any enquiries, please email

Applications close on 4pm Wednesday 11 November 2026

Please note that we are unable to accept late applications, or applications submitted via email.

We aim to fill vacancies as quickly as possible. This means that we will close advert as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to apply as early as possible.

The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.