Data Services Coordinator

Flying Doctor; Brisbane; Hybride; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Tax-free salary packaging up to $18, -

Work from home options

Free parking when in the office

Résumé du poste

The Royal Flying Doctor Service (Queensland Section) (RFDS) is undergoing a major CRM transformation. We are seeking a Data Services Coordinator to join our Fundraising & Engagement team and help maintain accurate, accessible supporter data while supporting data operations.

The role balances day-to-day data services with project work in a collaborative environment. Reporting to the Data & Supporter Services Manager, you will contribute to CRM administration, data preparation for campaigns, and

Qualifications

• 3–5 years' experience in data services, CRM administration or database management.
• Experience with CRM and fundraising platforms such as Blackbaud Raiser's Edge 7, Raiser's Edge NXT, Salesforce, or similar systems.
• Strong skills in data imports, exports, segmentation, reporting and data quality management.
• Experience supporting CRM migrations, system enhancements or digital transformation projects.
• Demonstrated ability to manage competing priorities and changing workloads.
• Strong analytical, problem-solving and organisational skills.
• Excellent stakeholder engagement and communication skills.
• A proactive approach to continuous improvement and service delivery.

Responsabilités

• Provide first-level support for CRM and fundraising database enquiries.
• Administer and maintain CRM and supporter database systems.
• Manage data imports, exports and data quality activities.
• Prepare audience selections, campaign files and mailing lists.
• Support fundraising campaigns through data preparation and validation.
• Produce reports, dashboards and data extracts for stakeholders.
• Perform data cleansing, reconciliation and quality assurance activities.
• Coordinate vendor support requests and system enhancement activities.
• Support CRM migration, testing, implementation and user adoption activities.
• Maintain process documentation, user guides and knowledge resources.
• Assist with troubleshooting, problem resolution and continuous improvement initiatives.
• Ensure compliance with privacy, security and data governance requirements.

Connaissances

CRM administration

Stakeholder engagement

Data analysis

Data quality management

Outils

Blackbaud Raiser's Edge 7

Raiser's Edge NXT

Salesforce

Description du poste

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Support CRM transformation and fundraising data operations, improving data quality, reporting and supporter systems.

Classifications

• Volunteer / Charity / Community
• Full-time

Key points

• Turn data into impact; help shape the future of RFDS beyond its 100-years
• Access to tax-free salary packaging benefits of up to $18,500
• Flexible work-from-home options and free parking when in the office

Description

The Royal Flying Doctor Service (Queensland Section) (RFDS) is embarking on an exciting period of digital transformation, and we're looking for an experienced Data Services Coordinator to join our Fundraising & Engagement team.
This newly created full-time contract role offers the opportunity to support a major CRM transformation while maintaining critical fundraising data operations. As RFDS transitions to modern cloud-based platforms, you'll help ensure supporter data remains accurate, accessible and actionable, driving better experiences and data-informed decisions across the organisation.
This is an ideal opportunity for a highly organised data professional who enjoys variety, thrives in a collaborative environment and can confidently balance operational support with project-based work.
About the Role
Reporting to the Data & Supporter Services Manager, you'll provide operational support across CRM administration, data services, fundraising campaigns and reporting activities. You'll work closely with internal stakeholders, software vendors and project teams to support both business-as-usual operations and ongoing CRM initiatives.
A significant focus of the role will be maintaining day-to-day data services while key team members are engaged in a large-scale CRM migration project.
Key Responsibilities

• Provide first-level support for CRM and fundraising database enquiries
• Administer and maintain CRM and supporter database systems
• Manage data imports, exports and data quality activities
• Prepare audience selections, campaign files and mailing lists
• Support fundraising campaigns through data preparation and validation
• Produce reports, dashboards and data extracts for stakeholders
• Perform data cleansing, reconciliation and quality assurance activities
• Coordinate vendor support requests and system enhancement activities
• Support CRM migration, testing, implementation and user adoption activities
• Maintain process documentation, user guides and knowledge resources
• Assist with troubleshooting, problem resolution and continuous improvement initiatives
• Ensure compliance with privacy, security and data governance requirements

Data Services Coordinator

Support CRM transformation and fundraising data operations, improving data quality, reporting and supporter systems.

Classifications

• Volunteer / Charity / Community
• Fundraising
• Full-time

Key points

• Turn data into impact; help shape the future of RFDS beyond its 100-years
• Access to tax-free salary packaging benefits of up to $18,500
• Flexible work-from-home options and free parking when in the office

Description

The Royal Flying Doctor Service (Queensland Section) (RFDS) is embarking on an exciting period of digital transformation, and we're looking for an experienced Data Services Coordinator to join our Fundraising & Engagement team.
This newly created full-time contract role offers the opportunity to support a major CRM transformation while maintaining critical fundraising data operations. As RFDS transitions to modern cloud-based platforms, you'll help ensure supporter data remains accurate, accessible and actionable, driving better experiences and data-informed decisions across the organisation.
This is an ideal opportunity for a highly organised data professional who enjoys variety, thrives in a collaborative environment and can confidently balance operational support with project-based work.
About the Role
Reporting to the Data & Supporter Services Manager, you'll provide operational support across CRM administration, data services, fundraising campaigns and reporting activities. You'll work closely with internal stakeholders, software vendors and project teams to support both business-as-usual operations and ongoing CRM initiatives.
A significant focus of the role will be maintaining day-to-day data services while key team members are engaged in a large-scale CRM migration project.
Key Responsibilities

• Provide first-level support for CRM and fundraising database enquiries
• Administer and maintain CRM and supporter database systems
• Manage data imports, exports and data quality activities
• Prepare audience selections, campaign files and mailing lists
• Support fundraising campaigns through data preparation and validation
• Produce reports, dashboards and data extracts for stakeholders
• Perform data cleansing, reconciliation and quality assurance activities
• Coordinate vendor support requests and system enhancement activities
• Support CRM migration, testing, implementation and user adoption activities
• Maintain process documentation, user guides and knowledge resources
• Assist with troubleshooting, problem resolution and continuous improvement initiatives
• Ensure compliance with privacy, security and data governance requirements

About You

We're looking for a flexible and adaptable data professional who can confidently work across a broad range of responsibilities and quickly contribute to an established team.

You will bring:

• 3-5 years' experience in data services, CRM administration or database management
• Experience with CRM and fundraising platforms such as Blackbaud Raiser's Edge 7, Raiser's Edge NXT, Salesforce, or similar systems (highly desirable)
• Strong skills in data imports, exports, segmentation, reporting and data quality management
• Experience supporting CRM migrations, system enhancements or digital transformation projects
• Demonstrated ability to manage competing priorities and changing workloads
• Strong analytical, problem-solving and organisational skills
• Excellent stakeholder engagement and communication skills
• A proactive approach to continuous improvement and service delivery

About the RFDS (Queensland Section)

The RFDS (Queensland Section) is one of Australia's most reputable and trusted charitable organisations. We deliver essential healthcare and emergency services to people living, working and travelling across Queensland's rural and remote communities. Every role at the RFDS contributes to improving health outcomes and helping ensure no matter where people live, they have access to the care they need.

Why work for us?

At the RFDS (Queensland Section), you’ll be driven by purpose not tasks; it's about being part of an organisation where, whatever your role, you make a difference each day to people’s lives. We offer flexibility so you can look after your well-being and commitments, getting the very best from life professionally and personally.

By joining the RFDS (Queensland Section), you will have access to the following:

• A highly competitive salary + super
• Access up to $18,550 tax-free benefits – increasing your take home pay!
• Work with people who are passionate about our purpose and proud of their contribution
• Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
• Private health insurance discounts
• Full uniform allocation
• Access to our Fitness Passport (for staff and family members)!
• RemServ Rewards, where members receive cashback benefits on purchases from hundreds of leading Australian retailers, including groceries, fashion, technology and travel.

Please note: Successful candidates will be subject to a police check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing. You must possess a valid, unrestricted Australian Driver's Licence.

The RFDS acknowledges the Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.

The RFDS is committed to the protection of human and legal rights, including the rights of children, young people and adults to be safe, heard and cared for. In upholding the Universal Principle, RFDS is committed to creating an organisational environment that ensures Aboriginal and Torres Strait Islander children and their families feel welcome, safe, valued, included and respected.