Credit & Collections Specialist - Payment Solutions

Peninsula Australia; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Enhanced Leave

Profit Sharing

MVP Awards

Education Assistance Program

Bright Exchange

Health & Wellness

Social Club

Job summary

Peninsula Australia is on the forefront of our Payment Solutions team, delivering proactive customer service and resolving complex queries for a wide client base. You will collaborate with internal and external stakeholders to address issues and safeguard client relationships.

In this role, you will manage a portfolio of about 500 clients, handle overdue payments, resolve disputes, and ensure responses align with defined SLAs and KPIs.

Qualifications

• Must have proven track record in credit or collections.
• Experience with complaints handling, retention or dispute resolution.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Positive, proactive attitude to deliver results.

Responsibilities

• Manage a dedicated portfolio of approximately 500 clients.
• Proactively manage overdue debts and implement effective solutions.
• Dispute resolution for missed or overdue payments.
• Maintain contact within SLAs and KPIs.
• Collaborate with Accounts Receivable, Customer Experience and Retention.

Skills

Credit/collections

Complaints handling

Communication skills

Attention to detail

Positive attitude

Job description

Peninsula Australia is on the forefront of our Payment Solutions team, delivering proactive customer service and resolving complex queries for a wide client base. You will collaborate with internal and external stakeholders to address issues and safeguard client relationships.

In this role, you will manage a portfolio of about 500 clients, handle overdue payments, resolve disputes, and ensure responses align with defined SLAs and KPIs.