Billing & Collections Specialist (Fintech)

ANZ Worldline Payment Solutions; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

ANZ Worldline Payment Solutions in Melbourne invites applications for a Billing Consultant to ensure accurate billing and effective collections across a diverse customer portfolio. You will manage invoicing, process payments, and maintain records while reporting to the Head of Payment Resolutions.

The role emphasizes reliability, financial accuracy, and strong customer service in a fintech environment. This is a hands-on, growth-focused role in a collaborative team where you can influence

Qualifications

• Tertiary qualification in Business, Finance, Accounting or a related field.
• 3+ years’ experience in billing, collections, accounts receivable, customer service or finance roles preferably within fintech or financial services.
• Knowledge of billing systems, invoicing processes and basic accounting principles.
• Experience using CRM systems, billing platforms or customer management tools.
• Strong customer service skills with ability to respond professionally and efficiently.
• Exceptional attention to detail with strong numerical accuracy.
• Excellent communication skills with professional telephone and email manner.
• Customer focused approach with empathy for customers experiencing payment difficulties.

Responsibilities

• Prepare and issue high volumes of invoices.
• Process customer payments and apply to appropriate accounts in the billing system.
• Maintain accurate and up-to-date customer billing records.
• Perform routine account reconciliations and identify payment discrepancies.
• Generate standard billing reports and maintain billing documentation for audit purposes.
• Follow up with customers on overdue accounts and monitor aging reports.
• Process payment arrangements and monitor compliance.
• Analyze billing and payment data; propose process improvements.

Skills

Billing systems

Accounts receivable

CRM systems

Customer service

Data analysis

Attention to detail

Communication skills

Financial compliance

Education

Business/Finance degree

Tools

CRM software

Billing platforms

Accounting software

Job description

ANZ Worldline Payment Solutions in Melbourne invites applications for a Billing Consultant to ensure accurate billing and effective collections across a diverse customer portfolio. You will manage invoicing, process payments, and maintain records while reporting to the Head of Payment Resolutions.

The role emphasizes reliability, financial accuracy, and strong customer service in a fintech environment. This is a hands-on, growth-focused role in a collaborative team where you can influence