Payment Solutions Specialist

Peninsula Australia; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Enhanced Leave

Profit Sharing

MVP Awards

Education Assistance Program

Bright Exchange

Health & Wellness

Social Club

Job summary

Peninsula Australia is on the forefront of our Payment Solutions team, delivering proactive customer service and resolving complex queries for a wide client base. You will collaborate with internal and external stakeholders to address issues and safeguard client relationships.

In this role, you will manage a portfolio of about 500 clients, handle overdue payments, resolve disputes, and ensure responses align with defined SLAs and KPIs.

Qualifications

• Must have proven track record in credit or collections.
• Experience with complaints handling, retention or dispute resolution.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Positive, proactive attitude to deliver results.

Responsibilities

• Manage a dedicated portfolio of approximately 500 clients.
• Proactively manage overdue debts and implement effective solutions.
• Dispute resolution for missed or overdue payments.
• Maintain contact within SLAs and KPIs.
• Collaborate with Accounts Receivable, Customer Experience and Retention.

Skills

Credit/collections

Complaints handling

Communication skills

Attention to detail

Positive attitude

Job description

At Peninsula, we’re proud to be a Great Place to Work certified company. Our people stay because they are rewarded, valued and trusted to make an impact. Backed by one of the world's largest privately-owned business services groups, we're Australia’s No.1 Specialists in HR, Employment Relations and Health & Safety advisory.

As a key player in our Payment Solutions team, you'll be at the heart of our business, working closely with both internal and external stakeholders to address and resolve queries. Your positive and proactive approach will be essential in building strong relationships and delivering exceptional customer service.

What you'll be doing:

• Managing a dedicated portfolio of approximately 500 clients
• Proactively managing overdue debts and implementing effective solutions.
• Dispute resolution for missed or overdue payments
• Working with pace and precision to ensure clients are contacted within set SLAs and KPIs
• Collaborating with various teams, including Accounts Receivable, Customer Experience and Retention.

What you’ll bring:

• A proven track record in credit or collections
• Experience with complaints handling, retention or dispute resolution.
• Exceptional communication skills both written and verbal
• A strong eye for detail
• A "can do" positive attitude to deliver results.

What's in it for you:

You will be joining a global brand with local impact and career opportunities across ANZ and beyond. With unparalleled career pathways to ensure your progression, this is coupled with our Peninsula Perks which include:

• Enhanced Leave: Start with up to 25 days leave in your first year and earn more as your career grows—up to 31 days after 5 years!
• Profit Sharing: Share in the success of the business with an annual bonus.
• Super Service & MVP Awards: Earn $1000 and enjoy a day off as a reward for demonstrating our values.
• Career Pathways: Take your career further with a structured development path and opportunities to grow into management, training and beyond!
• Education Assistance Program: We support your professional development with ongoing education assistance.
• Bright Exchange: Access exclusive discounts on hundreds of products and services.
• Health & Wellness: Enjoy a $250 voucher, gym discounts, and more!
• Social Club: Enjoy monthly events to stay connected and have some fun along the way!

At Peninsula, we care about creating an inclusive workplace and celebrate diversity. We are proud to be an equal-opportunity employer.