Core Operations Specialist — Merchant & Data

ALOIS Australia; Sydney; On-site; AUD 55,000 - 83,000; Full time

Job summary

ALOIS Australia is seeking a Core Operations Specialist in Sydney on a contract basis. You will support day-to-day processes for retail merchants, investigate store configuration and catalogue issues, and coordinate with internal teams to resolve problems.

This hands-on role blends technical troubleshooting, data analysis and process execution to ensure stores are available, data is accurate and issues are addressed quickly.

Qualifications

• Strong analytical and problem‑solving skills.
• Proficiency with Excel or Google Sheets for data analysis.
• Interest in understanding how systems, integrations and data flows work.

Responsibilities

• Investigate merchant operational issues, including store configuration, opening hours, store availability.
• Use data and internal tools to understand the scope, impact and likely cause of an issue.
• Prioritise investigations based on merchant and customer impact, following agreed escalation processes.
• Work closely with Commercial and relevant technical teams to coordinate resolutions and provide clear updates.
• Identify recurring issues and recommend practical improvements that reduce manual work and prevent repeat problems.
• Carry out recurring operational checks and audits to support a consistent, high-quality retail experience.
• Monitor pricing accuracy, catalogue completeness and data quality, and coordinate corrective actions.
• Identify exceptions and document ownership and follow-up actions.

Skills

Analytical thinking

Excel/Google Sheets

Attention to detail

Workflow documentation

Communication skills

Tools

SQL

Job description

ALOIS Australia is seeking a Core Operations Specialist in Sydney on a contract basis. You will support day-to-day processes for retail merchants, investigate store configuration and catalogue issues, and coordinate with internal teams to resolve problems.

This hands-on role blends technical troubleshooting, data analysis and process execution to ensure stores are available, data is accurate and issues are addressed quickly.